Personal Banker II

First Bank (FBNC); Mooresville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

First Bank (FBNC) in North Carolina is seeking a Personal Banker II to assess customers' financial needs and recommend banking solutions. You will work at the service window and through needs assessment to build lasting relationships.

Under supervision, you will open accounts, process loans and deposits, and provide accurate guidance while adhering to regulatory and security standards. The role requires strong communication and teamwork across branches.

Qualifications

• Minimum high school diploma or GED.
• Experience in reception or secretarial duties is a plus.
• Financial industry related curriculum is preferred.
• Knowledge of bank operations and applicable laws.
• Strong organizational and time management skills.
• Proficient with computer terminals and PC software.
• Excellent verbal and written communication and interpersonal skills.

Responsibilities

• Coordinate Personal Banker and Service Representative functions to deliver great customer experience.
• Provide transactional support and dual control as applicable (50%).
• Open personal and business accounts and prepare related documentation (50%).
• Input and close personal loan applications including DDA lines of credit, credit card applications, auto, boat, CD and other loans.
• Assist customers with requests, complaints and follow-up to resolve matters.
• Adhere to security procedures, regulatory requirements and internal policies.

Skills

Customer service

Bank operations knowledge

Communication skills

Time management

Computer skills

Education

High school diploma or GED

Tools

Mainframe computer system

Word processing

Spreadsheets

Specialty software

Job description

The position of Personal Banker II is responsible for ensuring the customer’s needs are achieved by conducting a thorough financial needs assessment and recommending the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker II will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker II is accountable for delivering clarity to customers through simplicity, guidance, and know-how and does this both at the service window, as well as through needs assessment and sales.This level is based on 3 to 5 years of banking experience or previous Teller or experience in a customer contact/sales position or equivalent.

ESSENTIAL FUNCTIONS:

• Coordinates both the Personal Banker and Service Representative functions in the delivery of efficient, accurate and professional service that defines great customer experience.
• Provides transactional support to the Service Area (Tellers) as well as dual control functionality as applicable (50%).
• Opens all types of personal and business accounts and prepares related documentation (50%).
• Inputs and closes personal loan applications including DDA lines of credit, credit card applications, auto, boat, CD and other Personal secured or unsecured loans.
• Assists customers with requests, complaints, research and follows-up on details to resolve matters to the customer's satisfaction as it may relate to:
• Deposit accounts
• Debit and Credit cards
• Any other bank product or service
• Processes non-post report, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders and any other related branch reporting or process.
• Be familiar with all security procedures of Branch, including opening & closing, personnel safety, and Bank procedures.
• Interfaces with customers via telephone or in person.
• Must be able to support multiple branch locations as needed.
• Generates and maintains profitable customer relationships while satisfying and exceeding customer financial needs and expectations, thereby defining great customer experience.
• Achieves activity and growth goals as well as customer satisfaction objectives.
• Engages in outbound calling and needs assessment as assigned by the Bank Manager to generate qualified referrals for alternative products, channels and other lines of business to meet goals.
• Meets or exceeds all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
• Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.
• Adheres to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
• Adheres to regulatory and compliance criteria in regard to opening deposit accounts, adhering to operational and screening processes.
• Inputs and follows through with loan applications following operational and regulatory requirements.
• 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal andState regulations and laws;including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties asrequired.

GENERAL QUALIFICATIONS:

Knowledge & Experience

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or the equivalent combination of education and experience.
• Work related experience could consist of reception or secretarial duties in a business environment.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.

Physical Demands/Work Environment:

Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment.

Cognitive Requirements:

Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.