Personal Banker II

UMB BANK NA; Lubbock (TX); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Health insurance

Job summary

UMB Financial Corporation is seeking a Personal Banker to build customer relationships and recommend and sell banking products and services. The role focuses on understanding customer needs, cross-selling offerings, and delivering a high-quality financial experience at the branch.

You will participate in training on UMB’s products and sales process, work with leaders for mentorship, and contribute to expanding the customer base while maintaining strong compliance and service standards.

Qualifications

• HS Diploma or equivalent required.
• Two years of retail banking sales experience or equivalent.
• Ability to obtain an NMLS registration within 90 days.
• Ability to learn products, services and procedures quickly and accurately.
• Strong math skills and problem solving within risk parameters.

Responsibilities

• Ask personalized questions to turn every customer interaction into opportunities to learn about financial goals and connect them to solutions.
• Develop and manage a loan pipeline with strong closing conversions focusing on home equity loans, lines of credit, personal loans, auto loans, and mortgage referrals.
• Create sales opportunities and grow the customer base using product knowledge through networking, conversations, and proactive sourcing.
• Learn processes such as transactions, cash drawer management, and bank documentation per industry and legal standards.
• Respond to coaching and feedback to improve sales outcomes; perform other duties as assigned.

Skills

Relationship building

Sales experience

Communication

Problem solving

Time management

Customer service

Education

HS Diploma or equivalent

Job description

Personal Bankers at UMB are experts at building customer relationships and recommending and selling products and services. Personal Bankers use their product knowledge and every interaction to identify needs and offer financial solutions to help customers secure their financial well-being while making banking easy. UMB’s branches offer many opportunities to expand your financial education & grow your career within Consumer banking and UMB. We believe questions nurture conversations, leading the way to meaningful financial recommendations for our customers. Relationship banking is not a one-size-fits-all approach; we differentiate ourselves by delivering the unparalleled customer experience. Just as you’ll play an important role in achieving UMB’s business objectives, we’re committed to helping you achieve your own goals. As a Personal Banker, you’ll receive extensive training on UMB’s products and services, the sales process, and offering financial solutions. You can also expect to work closely with UMB leaders, learning from their mentorship and expertise.

How you will spend your time:

Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards. Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience Other duties as assigned

We’re excited to talk to you if:

• You have a HS Diploma or equivalent
• You have two years of retail banking sales experience or other relevant experience
• You have reliable transportation and ability to work branch hours, including weekends and some evenings
• You have the ability to obtain a NMLS registration within 90 days
• You have the ability to learn products, services, and procedures quickly and accurately
• You have basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• You have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• You have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals.
• You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
• You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
• You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• You demonstrate attention to detail whether completing documents or explaining features and benefits
• You enjoy coaching others as a sales mentor

Bonus points if:

• You have a college degree or military equivalent strongly preferred
• You are bilingual

Compensation Range: $44,685 - $65,736

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.

Please see the description of benefits included with this job posting for additional information.

• Paid Time Off
• a 401(k) matching program
• annual incentive pay
• paid holidays
• a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• health savings
• flexible spending
• dependent care accounts
• adoption assistance
• an employee assistance program
• fitness reimbursement
• tuition reimbursement
• an associate wellbeing program
• an associate emergency fund
• and various associate banking benefits

Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line.

UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed. Learn more about UMB's vision Check out the road to a career at UMB

This position was posted on 10/28/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.