Personal Banker II

Jobtailor; Gilbert (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Jobtailor in Gilbert, AZ seeks a proactive Retail Banking Sales Associate to engage customers, understand financial goals, and connect them with suitable solutions such as home equity loans, auto loans, personal loans, and mortgage referrals.

You will manage a growing loan pipeline, drive cross-selling, and build lasting relationships through excellent service, accurate documentation, and strong product knowledge in a high-energy team environment.

Qualifications

• HS Diploma or equivalent.
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Responsibilities

• Asking personalized questions to understand customers' financial goals and connect them to solutions.
• Individually creating and managing a loan pipeline with strong closing conversions by focusing prospecting and cross-selling loans.
• Creating sales opportunities and growing the customer base through product knowledge and proactive sourcing.
• Learning processes like transactions, cash drawer handling, and bank documentation to meet industry standards.

Skills

Retail Banking Sales Experience

Loan Pipeline Management

Business Development

NMLS Registration

Customer Relationship Building

Education

High School Diploma or equivalent

Job description

• Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards.
• Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
• Other duties as assigned

Requirements

• You have a HS Diploma or equivalent
• You have two years of retail banking sales experience or other relevant experience
• You have reliable transportation and ability to work branch hours, including weekends and some evenings
• You have the ability to obtain a NMLS registration within 90 days
• You have the ability to learn products, services, and procedures quickly and accurately
• You have basic math skills and ability to problem solve while operating within established risk parameters/tolerances
• You have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
• You have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals.
• You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
• You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
• You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
• You demonstrate attention to detail whether completing documents or explaining features and benefits
• You enjoy coaching others as a sales mentor

Core Competencies

Demonstrates strong sales capabilities in retail banking, with a focus on customer engagement, product knowledge, and relationship building. Proficient in managing a loan pipeline and achieving key performance metrics while providing exceptional customer service.

Highest-signal resume keywords

• Retail Banking Sales Experience
• Loan Pipeline Management
• Business Development
• NMLS Registration
• Customer Relationship Building

ATS Optimization Keywords

Hard Skills

• Loan Closing Conversions
• Cash Drawer Management
• Bank Documentation
• Basic Math Skills
• Problem Solving

Soft Skills

• Customer Engagement
• Active Listening
• Coaching and Mentoring
• Attention to Detail
• Compelling Communication

Certifications & Qualifications

• NMLS Registration

Industry Keywords

• Consumer Lending
• Home Equity Loans
• Auto Loans
• Mortgage Referrals
• Sales-Driven Environment