Personal Banker II

First Financial Bank; Clyde (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

First Financial Bank is seeking a customer-focused professional to open and manage retail accounts and IRAs, while delivering exemplary service. You will track sales, support safe deposit operations, and assist customers with banking needs.

The role requires strong communication, basic banking knowledge, and the ability to work flexible hours; banking experience is a plus. This on-site position in Clyde, TX offers growth within the First Financial family.

Qualifications

• College degree or 12 months’ customer contact and sales experience required.
• Banking experience preferred.
• Strong communication and sales skills are essential.
• Typing 45 wpm accurately; proficient with 10-key by touch, Word, Excel, and Outlook.

Responsibilities

• Determine customer's needs and open/close relevant retail accounts and IRAs; maintain records.
• Complete sales tracking for each customer served and meet sales targets.
• Rent safe deposit boxes; manage access and maintain rental records.
• Handle check orders and support the Customer Service First program; follow bank policies.

Skills

Customer service

Sales

Communication

Multi-tasking

Problem solving

Education

College degree

Sales experience

Tools

Excel

Word

Outlook

10-key by touch

Job description

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description

Office Location: Clyde, Texas, United States

SCOPE/CONTACTS: Individual has very frequent contact with customers, bank employees, store employees and other banks. All contact is either face-to-face, by telephone or written correspondence. Results of work are reviewed, and performance is measured against specific goals.

ESSENTIAL FUNCTIONS: Determine customer's needs, open or close appropriate retail accounts and IRA's, and maintain all associated records. Incumbent completes sales tracking on all customers served. Must complete self-directed sales training within twelve months, which includes a test. Incumbent must rent safe deposit boxes to customers; permit customers access to boxes with maximum protection and maintain records of safe deposit boxes and renters. Handle check orders. Other duties as assigned. Actively participate in the Customer Service First program and support the values of the organization and follow established policies and procedures. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

MINIMUM QUALIFICATIONS: College degree or twelve months’ customer contact and sales experience required. Banking experience preferred. High school diploma or GED This position requires communication and sales skills, mathematical and general business knowledge normally acquired by high school graduate. Courteous, professional demeanor along with ability to handle multi-tasks is essential. Commitment to providing "unexpected" customer service is required. Knowledge in bank regulations, policies and procedures preferred. Must be able to type 45 wpm accurately, Proficient with 10-key by touch, Word, Excel, and Outlook experience Must be able to work flexible hours and/or extended hours as business requires. Periodic travel to Abilene or other Bank Regions for training is required. Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What Makes Us Unique?

You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we’re one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we’ve built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we’re here to help you make sound financial decisions. And don’t be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it’s You First.