Personal Banker I - Port Richey

Synovus; Port Richey (FL); On-site; USD 68,880 - 82,656; Full time

Job summary

A financial services company in Port Richey, FL is seeking a Personal Banker Associate I. This entry-level role involves providing exceptional customer service, processing transactions, and promoting bank products effectively. Candidates must have a high school diploma or equivalent and at least six months of customer service or sales experience. Strong skills in consultative selling, attention to detail, and proficiency in Microsoft Office are essential. The position focuses on building and maintaining customer relationships, enhancing sales opportunities, and adhering to operational standards.

Qualifications

• Minimum six months of customer service or sales experience required.
• Aptitude for consultative selling is necessary.
• Strong listening and comprehension skills to identify customer needs.

Responsibilities

• Provide outstanding, personalized customer service.
• Execute customer transactions accurately and efficiently.
• Promote Synovus products and services to customers.
• Adhere to regulatory guidelines and company policies.

Skills

Customer service skills

Consultative selling

Mathematical skills

Attention to detail

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Personal Banker Associate I - Bayonet Point, FL

Location: Bayonet Point, FL | Salary: $50.00-$60.00 | Posted: 1 week ago

Job Summary

Entry‑level banking role to build proficiency in transactional and service functions. Operates as a multi‑functional team member, able to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services, and digital options that meet customer needs and encourages customers to expand their relationship with Synovus. Identifies customer needs as well as cross‑selling and up‑selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80 % of time performing transactional functions and 20 % of time performing servicing functions.

Job Duties and Responsibilities

• Proactively and pleasantly greets customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Lobby leadership, welcoming and greeting customers as they enter the branch, providing a warm and friendly atmosphere.
• Assesses customer needs, shares and educates in alignment with the digital strategy and directs them to the appropriate service areas or banking representatives.
• Executes a variety of customer transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assists customers with inquiries and provides issue resolution in a professional and composed manner. Thanks each customer for their business and treats every individual as a valued Synovus customer. Assists customers with routine inquiries regarding account balances and account information. Cashes checks and processes withdrawals, pays out money after verification of signatures and balances. Prepares official checks and money orders. Refers customer to an officer for authorization to cash check when needed.
• Counts, checks and packages coins and currency. Balances cash drawer at the end of the day and reports any discrepancies. Checks the night depository bags and records information. Accepts retail and commercial deposits, verifies cash and endorsements and provides customer with a receipt. Accepts savings deposits and withdrawals, verifies signatures.
• Optimizes the customer relationship referring customer to branch team members and/or Synovus partners for cross‑selling opportunities. Listens carefully to customers to understand their financial priorities and promotes bank products, digital options, and services accordingly. Promotes Synovus products such as consumer deposits, loans, IRAs, certificate of deposits, and credit cards. Performs proactive outreach to customers and prospects during sales campaigns and promotions. Utilizes the Sales Management system to capture and track referrals.
• Participates in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities. Supports sales campaigns and bank initiatives and products as assigned and shares specific product information and sales tips. Champions the digital strategy and utilizes, shows and engages customers with the in‑branch digital tools.
• Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains a high level of awareness to recognize and report suspected fraud. Follows the business code of conduct including reporting known or suspected violations to the appropriate company authority in a timely fashion. Completes compliance and other assigned training on time.
• Demonstrates professionalism in appearance, punctuality, and behavior. Maintains a clean, organized work area.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate company authority in a timely fashion.
• Performs other related duties as required.

Minimum Education

High school diploma or equivalent

Minimum Experience

Six months of customer service, sales or other related work experience or completion of one year of college/vocational school in lieu of work experience.

Required Knowledge, Skills, & Abilities

• Knowledge of bank operations, policies and procedures and federal bank regulations
• Knowledge of bank products and services
• Strong customer service skills
• Aptitude for consultative selling
• Strong listening and comprehension skills to be able to identify customer financial needs, goals and objectives
• Strong interpersonal skills to establish rapport with customers
• Careful attention to detail with ability to manage time and multi‑task
• Mathematical skills
• Proficiency using Microsoft Office software products

Preferred Knowledge, Skills, & Abilities

• Experience with cash handling is preferred.
• Knowledge of bank operations, policies and procedures and federal bank regulations
• Knowledge of bank products, services, policies and procedures

Synovus is an equal opportunity employer committed to fostering an inclusive work environment.