Personal Banker I - Floater

Frost Bank; Odessa, Grandview (TX, MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision, long-term-dis

401(k) matching

Generous holiday and paid time off

Tuition reimbursement

Job summary

Frost Bank in Odessa, TX is seeking a Personal Banker I to be the first point of contact for customers, delivering friendly service and trusted guidance on deposits, loans, and account maintenance. You will embody integrity and build lasting relationships in a community-focused banking environment.

You will provide teller services, support cross-selling, handle cash with accuracy, and stay compliant with bank policies.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Cash-handling experience and fraud protection experience (preferred).

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and account maintenance issues.
• Use good judgment in every situation to do what is right for each customer.
• Provide teller services including deposits, payments, and check cashing per policies.
• Maintain cash on hand and perform daily settlement of teller cash and transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to stay updated on policies and regulations.
• Develop relationships with clients and be their point of contact.
• Provide guidance to help customers along their financial journey.
• Act with integrity, caring, and excellence to achieve positive outcomes.

Skills

Customer service

Communication

Cash handling

Tools

Microsoft Office

Job description

Job Description It's about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments? At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are

As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They're empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you'll do

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need

• Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills
• Additional Preferred Skills: Cash-handling experience, College hours, Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Frost Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement

  Our Most Important Relationship Starts Here

  Frost's commitment to cultivate long-term relationships is one of the reasons we're recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package. Frost was named to Forbes magazine's list of the Best Employers. Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. View Employment Notices and Policies