Personal Banker I - Dayton Southeast Region

Fifth Third Bank; Dayton (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits program

Job summary

Fifth Third Bank is seeking a Retail Personal Banker I in Dayton, Ohio. Selected candidates will complete a program focusing on financial needs and customer service. Responsibilities include assessing customer needs and recommending suitable financial solutions. The ideal candidate should have a college degree or relevant experience in the financial industry.

This role emphasizes the consultative sales process, aiming to enhance the customer experience and meet sales goals while fostering internal partnerships.

Qualifications

• Experience in the financial industry preferred.
• Ability to analyze credit and financial information.
• S.A.F.E. Act registration required.

Responsibilities

• Use consultative sales process to assess customer needs.
• Maintain knowledge of financial products and services.
• Cross-sell to existing customers.

Skills

Sales Process

Customer Relationship Management

Financial Needs Assessment

Cross-Selling

Education

College degree or equivalent experience

Job description

Overview

Selected candidates will become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. The role focuses on using the consultative sales process to proactively address customers’ financial needs. The Personal Banker I processes teller transactions and works as part of the platform staff.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross-selling to existing customers and engage in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills, and Abilities Required

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment in this position.

Working Conditions

• Normal office environment.
• Extensive viewing of computer screens.
• This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
• Travel outside of the affiliate will be required for various classroom training sessions.

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. The extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being.

Location

Dayton, Ohio 45420.

Equal Employment Opportunity Statement

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.