Personal Banker I

Arizona Financial Credit Union; Phoenix (AZ); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Arizona Financial Credit Union invites applications for a Teller/Senior Teller role. The position supports the teller line, greets members, and actively promotes services to help members reach financial goals.

It includes opening accounts, processing loans, notary duties, and maintaining strong member relationships. The role requires MLO registration, a GED or high school diploma, and experience in a financial setting.

Qualifications

• High School diploma or GED and 1 year experience in a financial institution, or 6 months with Arizona Financial.
• Must register as an MLO and maintain eligibility under NASD and state guidelines.
• Knowledge of Windows and Word; ability to type 45 words per minute.

Responsibilities

• Opens new accounts and activates services to help members achieve financial success.
• Processes loan applications and funds loans, including specialty accounts.
• Develops and maintains positive member relationships; resolves problems to maximize satisfaction.
• Educates members on money management and notary services; completes audits as assigned.
• Uses consultative sales techniques to offer products that meet member needs.
• Performs service calls and refers to partners as appropriate.

Skills

Customer service

Sales proficiency

Communication skills

Typing speed 45 wpm

Notary knowledge

Education

High School diploma or GED

MLO registration

Experience in financial institution

Tools

Windows

Word

Job description

Description

Job Summary Overview

The position is responsible for all Teller and Senior Teller accountability (Required to assist on the teller line, greet members in the lobby).

Essential Job Functions

• Opens new accounts with an emphasis on activating services that are in the member’s best interest/help them achieve their financial success.
• Processes specialty account opening requests, such as trust accounts.
• Maintains in-depth knowledge of all non-equity loan options, including but not limited to personal, shares secured, auto, boat and recreational vehicles.
• Passes successfully the Credit Consultation Certification within three months.
• Processes and funds loan applications.
• Establishes, develops, and maintains positive consumer member relationships.
• Expedites the resolution of member problems and complaints to maximize satisfaction.
• Educates members on money management behaviors (managing credit, budgeting, etc.) and practices to help reduce their financial stress and to assist them in reaching their financial goals.
• Provides notary services. Completes audits as assigned.
• Improves continuously through applying feedback.
• Achieves individual sales goals and contribute to the success of the branch by doing the following:
• Clearly listens to the concerns of a member and be able to address their needs, emphasizing the features of products that help solve a member’s concern, problem, or future need.
• Have effective conversations with members about additional loan protection products.
• Develops and maintains interpersonal skills to work with a wide variety of people each while building relationships. Must be able to demonstrate the ability to connect and build rapport quickly.
• Displays confidence and strong self-assuredness to ensure success while communicating with members.
• Use consultative sales techniques to proactively offer products and services that are in the member's best interest to help them achieve financial success. This includes consultative analysis of credit profiles, account history etc. and making recommendations regarding account and lending services.
• Completes service calls and/or other outbound call efforts. (Calls will periodically be evaluated and recorded).
• Understands the offerings and provide referrals to business partners, including Elavon, Arizona Group, and Member’s Auto Center.
• Performs other job-related duties as assigned.

Requirements

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED) and one (1) year experience in a financial institution, or six (6) months experience with Arizona Financial. Must register as an MLO.

Knowledge, Skills, and Abilities

Knowledge of PC software applications in Windows and Word. Ability to type 45 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read interpret and analyze written instructions, correspondence, and procedure manuals. Ability to write simple business correspondence. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding sensitive inquiries or complaints. Ability to speak effectively presenting information to groups of members. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to calculate rates, ratios, and percentages.

Licenses, Training, and Certifications Required

Must register as an MLO.

In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Financial employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System and Registry (NMLS or Registry) and obtain a unique identifier (NMLS Number).

Prior to performing MLO duties, the registration process requires a MLO applicant to:

1. Electronically submit to the Registry personal and employment information as well as authorize and attest to the accuracy of the information submitted;
2. Submit fingerprints to the NMLS for an FBI criminal background check; and
3. Receive clearance from Arizona Financial based on the FBI background check results.

Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial services related business, will not qualify for the MLO designation.

After successful registration, clearance by Employee Services and having an assigned NMLS number, employees may perform MLO functions which include:

1. Taking a residential mortgage loan application; and
2. Offering or discussing the terms of a residential mortgage loan.

To maintain MLO registration and the ability to perform these functions, an MLO must:

1. Renew registration on an annual basis during the annual renewal period (November 1 through December 31; and
2. Update any changes to his/her registration information.

The MLO’s registration and employment status will be available to the public from the Registry.

A registered MLO will provide his or her unique identifier/NMLS Number:

1. Upon request;
2. Before acting as a MLO; and
3. Through the initial written communication with a member/residential mortgage loan applicant.

MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information.

Preferred Qualifications

None.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, climb or balance; stop, kneel, crouch or crawl.
• Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
• Regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Must be able to travel independently to departments and branch locations.

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.