Personal Banker I

First Community Bank; North Wilkesboro (NC); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan with employer match

Life insurance

Paid vacation days and holidays

Job summary

First Community Bank in North Wilkesboro, NC is seeking a Personal Banker I to deliver exceptional customer service while guiding clients through account options and banking products. You will open and service accounts, answer inquiries, and promote digital banking with a focus on accuracy and compliance.

In this role you will build relationships with customers, process transactions, refer them to banking partners when appropriate, and participate in branch marketing efforts to grow the local

Qualifications

• High school diploma or equivalent.
• One to five years of banking experience.
• Effective listening skills and problem solving.
• Patient and helpful attitude.
• Proven track record of outstanding customer service.
• Proficiency with banking platforms and common office software.
• Strong verbal and written communication skills.
• Negotiation skills and ability to influence.
• Strong attention to detail.
• Ability to lift up to 25 pounds and stand for extended periods.
• Ability to sit at a computer for extended periods.
• Ability to travel as needed.

Responsibilities

• Establish cordial relationships with customers; promptly handle inquiries and resolve problems to maximize satisfaction.
• Inform and suggest new banking products to customers.
• Provide information on accounts such as balance, status, and transaction history.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customers’ confidential information.
• Improve customer experience by prompt service and resolution of banking challenges.
• Conduct effective sales presentations to recommend accounts and services.
• Promote Tell-A-Friend program and distribute coupons with transactions.
• Educate customers on in-person and digital banking options.
• Encourage use of banking channels to expand digital adoption among customers.
• Open new accounts and service existing accounts per procedures.
• Minimize deposit exceptions and address quickly.
• Refer customers to Wealth, Mortgage, and Treasury Services as appropriate.
• Perform branch operations as assigned by Branch Manager.
• Participate in marketing campaigns to grow the customer base.
• Assist with consumer loan discussions and processing; explain terms and requirements.
• Serve as Teller handling cash transactions accurately and courteously.
• Complete required training within the stated timeframes.
• In some markets, may handle cash vault duties as described.

Skills

Customer service

Banking platforms

Verbal & written communication

Detail oriented

Education

High school diploma or equivalent

Tools

General office software

Job description

Description

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!

The Personal Banker I provides customers with accurate information regarding the Bank’s products and services, handles customer inquiries, and resolves customer complaints. Protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Duties and Responsibilities:

1. Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
2. Inform and suggest new banking products to customers.
3. Provide information to customers on their account such as balance, account status, and check or payment clearing history.
4. Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
5. Ensure the customers’ confidential information is properly protected and only used for official purposes.
6. Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
7. Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
8. Introduce customers to the Tell-A-Friend program and eagerly hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.
9. Help customers to understand their in-person as well as digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the Bank.
10. Expand technology penetration of retail and business clients by pro-actively using the customer convenience channels offered by First Community Bank; personally using the services allows employees to be a better customer advocate.
11. Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.
12. Ensure that deposit exceptions are minimal and addressed quickly after identifying with the goal of no account being at risk of closure due to documentation exceptions.
13. Make qualified referrals to banking partners such as Wealth, Mortgage, Commercial, and Treasury Services.
14. Perform branch operational duties as assigned by Branch Manager, in accordance with operational procedures.
15. Participate in marketing and awareness campaigns in the Bank to create and grow customer base.
16. Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non-real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
17. Serve as Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and other teller transactions accurately and courteously while adhering to regulatory and operational procedures.
18. Complete training, as assigned, within the expected timeframes.
19. In some markets, may handle cash vault duties including: completing end-of-day balancing of vault, including completion of the vault and currency log with the amounts of physical cash and coin in the vault, entering totals into Silverlake Teller, and completing close out of business day; preparing currency and coin shipments and placing currency orders each week in accordance with operational procedures; entering all teller outages into the electronic workflow-OWL, ensuring the balance in OWL matches the outage in general ledger; and reviewing and adding notes to the teller over/short report in Synergy on a daily basis and ensuring the outages are cleared/corrected.
20. All employees are expected to support First Community Bank’s mission, vision, and values by exhibiting commitment to the Company Standards of Conduct and executing to the fullest extent possible the duties detailed within this job description.

Requirements

• High school diploma or equivalent
• One to five years of banking experience
• Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them, and then purpose solutions or make contributions based on the points made
• Patient and willingness to help others in solving problems while maintaining a positive attitude
• Proven record of outstanding customer service
• Demonstrated proficiency using banking platforms and common office software and systems
• Strong verbal and written communication skills
• Excellent negotiation skills and ability to influence people
• Strong attention to detail
• Ability to lift up to 25 pounds occasionally and to stand for extended periods of time
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, as needed

*The salary range is based on market data associated with the position and where the pay rate falls within the range is commensurate with experience, education, and other qualifications.