Personal Banker I

Citizens Bank - Oregon; McMinnville (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Employee Assistance Program

Wellness Program

Life Insurance

Short-term Disability

Long-term Disability

Paid Holidays

Paid Time Off

Paid Family Leave

Banking Privileges

HSA/Health Reimbursement Accounts

Job summary

Citizens Bank - Oregon is seeking a Personal Banker to serve as a primary contact for customers, building relationships and guiding financial solutions. You will open and manage deposit accounts, process transactions, and support cross-selling while adhering to security and compliance procedures.

You will educate customers on online and mobile banking, work with consumer and business clients, and collaborate with teammates to provide a seamless banking experience in a branch setting.

Qualifications

• Minimum six months cash handling experience.
• Excellent customer service and professional demeanor.
• Strong communication and active listening abilities.
• Ability to learn new technologies and adapt to change.
• Basic math and computer literacy.

Responsibilities

• Open and service deposit accounts including checking, savings, CDs, and IRAs.
• Process deposits, withdrawals, transfers, and other teller duties.
• Cross-sell banking products to meet customer needs.
• Educate customers on digital banking services.
• Maintain accurate records and comply with regulations.

Skills

Cash handling

Customer service

Communication

Problem solving

Teamwork

Time management

Digital banking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows-based systems

Job description

BenefitsCitizens Bank offers competitive compensation and outstanding benefits:Medical, Dental, and Vision Insurance401(k) with Employer MatchingEmployee Assistance and Wellness ProgramLife, Short-term and Long-term DisabilityUp to 11 Paid HolidaysHealth and Dependent Care Reimbursement AccountsPaid Time Off; Paid Family LeaveBanking PrivilegesPosition: Personal BankerPosition LocationCitizens Bank – XXXXX BranchType: Non-Exempt/Non-OfficerReports to: Branch Operations OfficerDescriptionThe Personal Banker serves as a primary point of contact for customers, providing exceptional service and building long-term relationships that support their financial well-being. This position requires a strong understanding of consumer and business banking products, with an emphasis on cash management customers. Personal Bankers are responsible for opening and maintaining deposit accounts, processing transactions, identifying opportunities for cross-selling, and resolving customer inquiries while adhering to all operational, compliance, and security procedures.Duties and ResponsibilitiesDeliver personalized service by actively engaging with customers to understand their needs and recommend appropriate financial solutions.Establish and maintain strong relationships with both consumer and business customers to encourage trust, loyalty, and growth.Open and service all types of deposit accounts including checking, savings, CDs, HSAs, IRAs, and cash management services.Perform account maintenance, revisions, and checkbacks accurately and efficiently.Educate customers on digital banking services such as online banking, mobile banking, and self-service resources.Demonstrate proficiency in applicable regulations, disclosures, and compliance requirements.Identify and mitigate potential risk or fraud at account opening by verifying identification and documentation and following established procedures.Accurately process transactions including deposits, withdrawals, transfers, cashier’s checks, and other teller duties as needed.Manage customer inquiries, disputes, and issues with professionalism and in a timely manner.Maintain an organized and balanced cash drawer in compliance with bank policy.Ensure compliance with all operational, security, and audit procedures, including proper documentation of customer interactions.Collaborate effectively with teammates and other departments to deliver a seamless customer experience.Demonstrate initiative by pursuing professional development opportunities, staying current on bank products, services, and regulatory requirements.Contribute to branch production and growth goals.Uphold and promote the Bank’s culture and core values in all interactions.Comply with the Bank Secrecy Act, OFAC, and all other applicable banking laws and regulations.Perform other duties as assigned.Required QualificationsMinimum six (6) months of cash handling experience.Strong computer literacy, including proficiency with Windows-based systems.Excellent customer service skills with a professional and friendly demeanor.Effective communication and active listening abilities.Strong critical thinking and problem-solving skills.Ability to learn new technologies and adapt to change.Team-oriented with strong collaboration and time management skills.Demonstrates initiative, dependability, and sound judgment.Commitment to upholding Citizens Bank’s culture and values.Preferred Qualifications1-2 years of experience in retail, commercial, or community banking.Experience in consultative selling or financial product cross-selling.Working knowledge of consumer and business banking products and services.General RequirementsHigh school diploma or equivalent.Proficiency with Microsoft Office (Word, Excel, Outlook).Experience using standard office equipment (copier, scanner, fax, 10-key).Basic math skills, including accurate addition and subtraction.Professional telephone and in-person etiquette.Working ConditionsWork is conducted during day shift hours in an indoor, temperature-controlled office.Physical RequirementsAbility to clearly speak, hear, see, and communicate with customers and co-workers.Ability to stand or sit for extended periods of time.Ability to perform repetitive finger, hand, and arm movements.Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.DisclaimerCitizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.