Personal Banker I

frostbank; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeInsurance

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus

Job summary

Frost Bank in Dallas is seeking a Personal Banker I to be the first point of contact for customers, delivering trust, integrity and relationship-building in every interaction.

You will provide deposits, loans, teller services, and guidance while maintaining accuracy, compliance and a customer-first mindset. If you thrive in a friendly, fast-paced environment, join our team and grow with Frost's 150-year legacy.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Cash-handling experience and accuracy.

Responsibilities

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate and advise customers on deposits and loans, handling service issues.
• Use good judgment and act with integrity in every customer interaction.
• Provide teller services including deposits, payments and check cashing per policies.
• Maintain cash on hand and complete daily teller settlements.
• Attend training to stay updated on policies, laws, and Bank Secrecy Act rules.
• Develop relationships with clients as their point of contact.
• Offer guidance to help customers on their financial journey.

Skills

Customer service

Communication

Cash handling

Fraud awareness

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

It's about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are

As a Personal Banker I , you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They're empathetic problem-solvers who consistently deliver our kind of banking experience-the kind that makes people want to stop by the bank and say hello.

What you'll do

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients. Desire to be their point of contact - they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need

Required Availability: Monday-Friday, 7:45am-6:15pm with Rotating Saturdays, 8:45am-1:15pm

Exceptional customer service skills

Proficiency in Microsoft applications

Excellent written and verbal communication skills

Additional Preferred Skills

Cash-handling experience

College hours

Experience in dealing with fraud, protecting customers' money, and build trust so clients feel comfortable and safe

Frost Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger.