Personal Banker I

Frost; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Paid time off

Job summary

Frost is looking for a Personal Banker I in Austin, TX to be the first contact for customers, delivering trusted service and tailored financial guidance. You will support deposits, loans, and account maintenance with a focus on accuracy and customer satisfaction.

You will maintain cash controls, learn policies, and build lasting client relationships while representing Frost’s values and commitment to the community.

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and account maintenance.
• Exercise integrity and good judgment for each customer interaction.
• Provide teller services including deposits, payments, and check cashing in line with bank policies.
• Maintain cash on hand and prepare daily teller settlements and proof transactions.
• Manage risk and practice loss prevention.
• Attend teller and personal banking training to stay updated on policies and laws.
• Develop relationships with clients and be their main contact.
• Offer guidance to help customers on their financial journey.
• Act with integrity, caring, and excellence to achieve win-win outcomes.

Skills

Exceptional customer service

Microsoft Office

Written and verbal communication

Education

College hours

Tools

Microsoft applications

Job description

Job Description

It’s about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What You’ll Do

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need

• Required Availability: Monday–Friday, 9:00am–6:00pm with Rotating Saturdays, 8:30am–1:30pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Additional Preferred Skills

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Frost Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.