PERSONAL BANKER - HEADQUARTERS

STAR Financial Bank; Fort Wayne (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Affordable Medical Coverage

Health Savings Account (HSA)

Tuition Reimbursement

401k with employer match

Paid time off

Job summary

STAR Financial Bank in Indiana seeks an in-person Personal Banker to process transactions, assist customers, and open new accounts. You will balance cash, handle payments, and promote STAR products while maintaining compliance with banking policies.

The role requires 1 year of teller or personal banking experience, a high school diploma, and strong customer service and computer skills. Local travel to Marion, Fishers, or Fort Wayne may occur. Remote work is not available.

Qualifications

• Ability to identify customer needs and recommend STAR solutions.
• Exceptional customer service and communication skills.
• Strong attention to detail and accuracy in cash handling and records.
• Ability to balance cash drawer and process financial transactions.
• Willingness to learn product offerings and stay updated on policies.

Responsibilities

• Process and validate a variety of financial transactions, including cash handling and check cashing.
• Assist customers with needs and recommend STAR products and services.
• Accept loan, credit card, and other payments; maintain accurate records.
• Initiate new account openings and ensure proper documentation.
• Balance cash drawer and adhere to operational policies and procedures.

Skills

Customer service

Communication

Attention to detail

Problem solving

Windows skills

Education

High School Diploma

Associates in Business Administration

Tools

Windows

Job description

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicablefederal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.

The Personal Banker position is included in a workplace model that does not allow remote work.

As a Personal Banker, essential responsibilities include:

• Process and validate a variety of financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records of same.
• Communicate with customers and potential customers to gather information for the evaluation of needs and recommending STAR’s products and services to fit those needs.
• Accept loan, credit card, and other payments.
• Accurately balance and maintain cash drawer.
• Initiate new accounts.
• Evaluate and respond timely to customer issues, through direct personal action or referral to proper source.
• Provide customers with account-based information and assist with other services.
• Maintain and update knowledge relating to bank products, services and procedures.
• Adhere to and apply all operational policies and procedures.
• Complete annual compliance training.
• Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.
• Ability to perform required duties and to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.
• Ability to perform required duties and to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.

Skills Needed

• Ability to identify and recommend customer solutions.
• Ability to provide superior customer service.
• Strong attention to detail with accuracy in processing.
• Strong organizational skills.
• Strong oral and written communication skills.
• Strong critical thinking and problem-solving skills.
• Ability to perform required duties and to keep current on product and service offerings.
• Ability to align with STAR’s Core Values and Brand Behaviors.
• Proficiency in computer skills, including Windows-based systems.

Schedule Needs

The Personal Banker role requires approximately 38.5 hours per week, scheduled between 8:30am and 5:15pm, Monday through Friday, with a rotating Saturday shift from 8:45am to 12:15pm. On weeks you're scheduled to work Saturday, you'll receive a shortened workday that week.

Assignments or training sessions may be held at various locations, such as Marion, Fishers, and Fort Wayne.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including,

• Affordable Medical/ Vision/ Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time off including 11 1/2 holidays.

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.

Qualifications

Education

Required

High School Diploma or equivalent or better.

Preferred

Associates or better in Business Administration or related field.

Experience

Required

1 Year

Teller and/or Personal Banking experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.