PERSONAL BANKER - GREAT BEND

Bank of the Plains; Great Bend (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K Plan

Paid vacation

Job summary

Bank of the Plains in Great Bend, Kansas, is seeking a Personal Banker to deliver friendly, professional banking experiences and assist customers with a range of services. The role involves handling deposits, guiding product choices, and supporting online banking tools.

You will work in a full-time capacity, helping customers daily while maintaining accuracy and compliance in account transactions and customer inquiries.

Qualifications

• Excellent customer service skills required.
• Strong communication abilities and professionalism.
• Ability to explain financial products clearly.

Responsibilities

• Provides exceptional customer service and processes customer requests.
• Processes night drop items each morning.
• Assists with opening new accounts and account maintenance.
• Balances cash daily for ATM, teller drawer and vault.
• Promotes bank products and cross-sells services.
• Assists customers with Online Banking and Mobile Banking.

Job description

Personal Banker

We are looking for a highly motivated and energetic individual to join our team. Our success as a bank is sustained by superior customer service and professionalism; therefore, we rely on our representatives to set the bar high with a friendly, professional, and accurate banking experience. Our Personal Banker role does everything from helping a customer make a simple transaction to opening new accounts and everything in between. This is an excellent opportunity for someone with good communication, a commitment to quality and a desire to help others.

Essential Functions

• Provides exceptional customer service to internal and external customers by accurately and courteously addressing customer questions and processing customer requests.
• Responsible for processing night drop items each morning.
• Personal Bankers are first in line to answer incoming telephone calls; determines the purpose of calls; answers customer inquiries or appropriately forwards calls. Refers complicated questions, matters, and upset customers to appropriate person.
• Personal Bankers are first in line to accept all deposits, verifies cash, and endorsements. Follows proper procedures for cashing checks including receiving proper authorization to cash checks from loan officer if necessary.
• Provides additional customer service including; Cashier’s Checks, Money Orders, Stop Payments, customer research, and assist customers with any questions or concerns.
• Interviews customers to obtain information and explains available financial services such as savings and checking accounts, Certificates of Deposit, ATM and Visa debit cards.
• Processes opening of new accounts and provides proper documentation and disclosures, including checking, savings, Certificates of Deposit, etc.
• Maintains accounts, including making address changes; closes accounts as requested by customers.
• Generates monthly reports as requested; responsible for sending letters to customers regarding accounts.
• Responsible to scan in daily work and check daily work.
• Assists customers with Business Online Banking, Mobile Banking and Online Banking.
• Resets passwords for Internet banking customers if applicable.
• Assists with ordering debit cards and ATM cards.
• Researches customer account issues.
• Balances cash daily for the ATM, teller drawer and vault.
• Responsible for adding money to the ATM.
• Promotes the bank’s products and services; consistently cross-sells banks products at every opportunity.
• Performs as a team member in allocating and coordinating branch workflow; assists co-workers with questions as needed.
• Assists with processing Accounts Payable.

Full-time hours will be 40 hours per week Monday – Friday.

Minimum High School diploma or GED required.

Bank Of The Plains is an Equal Opportunity Employer.

Benefits include: Health, Dental, Vision, Life Insurance, Long Term Disability Insurance, Flexible Spending Accounts for health and dependent childcare expenses, 401K Plan, Paid Vacation, Paid Holidays, Volunteer time, and an Employee Assistance Program.

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Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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