Personal Banker - Bilingual Spanish Preferred

KeyBank; Mishawaka (IN); On-site; USD 42,000 - 48,000; Full time

Job summary

KeyBank in Mishawaka, IN is seeking a Personal Banker who will engage clients in conversations to uncover needs and provide guidance on financial wellness both in person and by phone.

The role focuses on acquiring new clients and deepening relationships with current clients, offering personalized solutions while maintaining strong compliance with policies. The ideal candidate is sales-driven, client-focused, and collaborative as part of the branch team.

Qualifications

• Minimum 1 year of experience in developing customer relationships and achieving sales goals.
• Understanding of consumer credit concepts including debt-to-income and credit reports.
• Foundational knowledge of sales and service techniques with clients.
• Working knowledge of PCs and Office software.

Responsibilities

• Engage clients in conversations to uncover needs and provide financial wellness guidance.
• Open personal and business accounts and cross-sell banking products.
• Develop partnerships with branch teammates and other sales partners.
• Ensure compliance with policies and proper documentation of interactions.
• Support branch operations and assist with Teller transactions as needed.

Skills

Client relationship development

Sales experience

Communication

Team collaboration

Education

High School Diploma/GED or equivalent business experience

Bachelor's Degree (preferred)

Tools

MS Windows & Office (Word, Excel)

Job description

Location:

525 W Cleveland - Mishawaka, Indiana 46545

Job Summary:

Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.

Essential Functions:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
• Consistently attains individual activity, behavior, and outcome goals and expectations.
• Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
• Developing strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
• Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
• Support of branch operations including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education:

• High School Diploma , GED or equivalent business experience (required).
• Bachelor's Degree (preferred).

Work Experience:

• Minimum of 1 year experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required).
• Understanding of consumer credit - including loan to value, debt to income and credit reports. (required).
• Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required).
• Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred).
• Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required).
• Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required).