Personal Banker - Bank Plaza - Wheeling, WV

WesBanco Bank Inc.; Wheeling (WV); On-site; USD 32,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Personal Banker to deliver excellent customer service, identify sales opportunities, and handle account transactions in a full-service banking center.

The role includes outbound calls for onboarding, prospecting new Retail customers, and promoting bank products; teamwork with the Banking Center Manager, compliance with policies, and community involvement.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of banking experience preferred.
• Minimum 2 years of cash handling, sales or customer service experience required.

Responsibilities

• Models the bank's mission, vision and pledge.
• Assess financial needs of clients and recommend suitable products.
• Consistently meets and exceeds defined sales goals for loans, deposits, and referrals.
• Promotes sales culture by selling bank products to reach goals.
• Communicates with branch staff to promote a team environment and coach others.
• Monitors performance against goals and adjusts sales promotions as needed.
• Executes outbound calling activities inside the banking center to promote products.
• Educates customers on financial wellness and available services.
• Sets priorities and follows through on sales and service activities.
• Promotes company products in the community to aid growth.
• Supports daily operations including cash handling, vault duties and compliance.
• Participates in regular sales and staff meetings; leads meetings as assigned.
• Provides service on banking matters and resolves issues professionally.
• Builds relationships with internal partners for feedback and collaboration.
• Maintains customer information securely and follows policy guidelines.

Skills

Customer service

Sales

Relationship building

Outbound calling

Banking knowledge

Education

High School Diploma or GED

Job description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The Personal Banker is responsible for the consistent execution of the consumer based and business relationship building efforts of a full-service banking center. The Personal Banker focuses primarily on the daily sales initiatives and assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs in person and via phone.

The Personal Banker is also expected to spend significant time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and successfully promotes products to new and existing Retail banking relationships.

The Personal Banker will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market. From an operational standpoint, the Personal Banker is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities may include operating as a teller, assisting in supervising, and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.

Essential Functions

Excellent Customer Service

Business development (inside and outside)

Relationship building

Successfully promotes Bank's products and services.

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.

Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promotes the Bank's products and services in order to reach individual and team sales goals.

Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met and informally coaches others for positive results.

Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Successfully promotes products and makes appropriate business line referrals as defined by location goals.

Educates bank team on uncovering opportunities to help advance financial wellness of customers.

Sets priorities and follows through on the implementation of the defined sales and service activities.

Promotes company products and services in the community to assist in the continuing growth of the Bank.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular sales and staff meetings. Leads meetings as assigned.

Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Cross trained and expected to assist with operational duties.

Other Skills and Abilities

Business Development: Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Lending Skills: Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Interpersonal and Communication Skills: Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.

Other Skills and Abilities: Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Must have excellent organizational skills and the ability to multi-task and to be flexible.

Mathematical Skills: Sound mathematical and analytical skills preferred.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of banking experience preferred.

Minimum of 2 years of Cash Handling, Sales or Customer Service experience required.