Personal Banker 2

City National Bank of West Virginia; Marmet (WV); On-site; USD 34,000 - 42,000; Full time

Job summary

City National Bank of West Virginia in Marmet, WV is seeking a Personal Banker 2 to deliver exceptional customer service, assess client needs, and promote banking products. This on-site role involves handling inquiries, supporting loan processes where needed, and maintaining compliant customer records.

The position emphasizes building relationships, referrals, and teamwork within a fast-paced banking environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service and resolve inquiries promptly.
• Identify customer needs and recommend banking products and services.
• Promote and sell bank products to customers and prospects.
• Develop relationships and seek referrals from existing customers.
• Assist with loan applications, gather documents, and close retail loans as needed.
• Maintain accurate customer records in compliance with regulations.
• Collaborate with internal teams to address complex issues.

Skills

Customer service

Sales skills

Communication

Banking software

Education

High school diploma

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Banker 2

Hourly Full-Time Personal Bankers Marmet, WV, US

Personal Banker at City National Bank (on-site)

We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Personal Bankers. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Why Choose City National Bank?

At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement.
• Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization.
• Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.
• Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Actively promote and sell the bank's products and services to prospective and existing customers.
• Develop and maintain customer relationships; actively seek referral resources from existing customers.
• Assist customers with loan applications, recommends appropriate loan structure, gather required documents, submit package to retail loan department and closes retail loans as needed.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Previous sales experience is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.