Personal Banker 1

Fifth Third; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker I in Dearborn Heights, MI to deliver exceptional customer experiences and manage an assigned book of business. You will use a consultative approach to identify needs, offer relevant solutions, and support customers across their financial lifecycle.

The role includes processing teller transactions, maintaining knowledge of products, and collaborating with partners to resolve issues while adhering to risk and ethics standards.

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Ability to develop comfort with both new household acquisitions and deepening customer relationships.
• Ability to represent Fifth Third Bank in verbal and written communication.
• Exhibits business acumen and sound decision making.
• SAFE Act registration required at time of employment.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining and enhancing relationships in an assigned book of business.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services and processes offered.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data and financial information to align solutions with needs.
• Process teller transactions and adhere to balancing guidelines.
• Adhere to the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma/GED

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long lasting relationships with existing and prospective customers. This position is responsible for processing teller transactions as well as working as a member of the platform staff. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs -Provide customer support needed reinforcing the value of current and new technology
• Process teller transactions and adhere to balancing guidelines
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

WORKING CONDITIONS

Normal office environment. Extending viewing of computer screens.

Personal Banker 1 At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Dearborn Heights, Michigan 48127

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.