Personal Banker

First Northern Bank; Woodland (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Generous time off

Profit-sharing

Discounted stock purchase

Growth opportunities

Job summary

First Northern Bank is seeking a Personal Banker to deliver high-quality service by assessing customer needs. You will help customers with deposits, loans, and account services while upholding the bank's People First, Absolute Integrity, and a Zest for Excellence values.

The role emphasizes accurate transaction processing, cross-selling, regulatory compliance, and teamwork. This full-time position offers competitive pay and benefits.

Qualifications

• High School Diploma/GED.
• Minimum 1 year of prior experience in financial services with experience in cross-sales/new accounts.
• Proficient in all Microsoft Office suite of products.
• Eagerness to learn and a drive for continuous improvement.
• Excellent verbal, written and interpersonal communication skills.
• Ability to be professional and empathetic in all interactions.
• Willing and able to be flexible and adapt to changing job requirements.
• Technically savvy with PCs and email systems.

Responsibilities

• Offer superior service to our customers through prompt, efficient, courteous, and professional interactions.
• Responsible for accurately processing financial transactions, including deposits, withdrawals, and payments.
• Supports branch cash responsibilities such as shipment, balancing and reconciliation.
• Resolves customer complaints and concerns; properly escalates to supervisor as needed.
• Process debit card requests, complete stop payments and check holds for new and existing customers.
• Open and service Retail, Business, trusts, CD and IRA accounts for new and existing customers.
• Understand and comply with all applicable federal and state laws and banking regulations and First Northern Bank’s policies and procedures.
• Partner with branch leadership to maintain operational integrity while mitigating risk for the Bank.

Skills

Excellent communication

Customer service

Initiative

Teamwork

Adaptability

Technical savvy

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We’re looking for a Personal Banker to join our team! As a Personal Banker, you’ll be responsible for delivering the highest quality of service to our customers by assessing their needs. You’ll have the chance to put People First, show Absolute Integrity, all with a Zest for Excellence!

Responsibilities Include

Offer superior service to our customers through prompt, efficient, courteous, and professional interactions. Refers customers to appropriate person or department as needed

Responsible for accurately processing financial transactions, including but not limited to deposits, withdrawals, and payments, etc.

Supports branch cash responsibilities such as shipment, balancing and reconciliation

Resolves customer complaints and concerns. Properly escalates concerns to supervisor and reports complaints as needed

Process debit card requests, complete stop payments and check holds for new and existing customers.

Perform other account services for customers such as wire transfers, assess or waive fees, close accounts, comply with customer’s overdraft option request and document information on our core system

Understand and comply with all applicable federal and state laws and banking regulations (including those related to the Community Reinvestment Act, OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and First Northern Bank’s policies and procedures

Partner with branch leadership to maintain operational integrity while mitigating risk for the Bank and customers, per the standards of the Bank

Work cross-functionally within the Bank to assess, handle, and follow through with complex account inquiries, transactions, or customer concerns

Be a resource to train new and existing employees as needed

Open and service Retail, Business, trusts, CD and IRA accounts for new and existing customers.

Answers business account inquiries without assistance

Assists with approvals within assigned limits

Communication

excellent verbal, written and interpersonal communication skills

Customer Service

manage difficult or emotional customer situations; respond promptly to customer needs

Initiative

eagerness to learn and a drive for continuous improvement

Teamwork

maintain a positive working relationship with your team members

Adaptability

willing and able to be flexible and adapt to changing job requirements

Qualifications

High School Diploma/GED

Minimum 1 year of prior experience in financial services with experience in cross-sales/new accounts required

Proficient in all Microsoft Office suite of products

Eagerness to learn and a drive for continuous improvement.

Excellent verbal, written and interpersonal communication skills

Ability to be professional and empathetic in all interactions.

Willing and able to be flexible and adapt to changing job requirements.

Technically savvy with PCs and email systems.

Why You Should Apply

Full-time position with excellent compensation and benefits package

Generous time off programs

Profit-sharing

Discounted stock purchase program

Excellent growth and development opportunities

And much more!

Pay Range (Hourly): $20.00-$22.00/hour

The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all-inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.

First Northern Bank does not discriminate based on race, color, religions, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.

The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.