Personal Banker

Columbia Banking System; Tacoma (WA); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with employer match

Life insurance

Disability insurance

Tuition assistance

Paid time off

Mental health resources

Identity protection

Pet insurance

Job summary

Columbia Bank in Tacoma, WA seeks a Personal Banker to deliver exceptional client experience, open consumer and business accounts, and refer clients to partners for cross-sell opportunities. The role emphasizes lending referrals and accurate cash handling.

You’ll work onsite at 5727 N 21st Street, Tacoma, and participate in our benefits package including healthcare, a 401(k) match, and tuition assistance. A high school diploma and banking experience are preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of Teller or banking experience preferred.
• Basic knowledge of consumer banking and business products offered.
• Ability to actively develop consumer lending skills.
• Accurate cash handling, balancing accounts, and drawer accuracy.
• Ability to expand client relationships and build rapport with customers.
• NMLS certification is preferred.

Responsibilities

• Deliver exceptional client experience by adhering to Breakthrough Client Experience Standards.
• Acquire new clients and expand relationships by identifying needs and offering suitable products.
• Refer clients to internal business partners for appropriate solutions.
• Originating consumer lending opportunities and providing timely responses to inquiries.
• Open consumer and business accounts for new and existing clients.
• Support teller functions when needed and contribute to a team environment.

Skills

Cash handling

Balance accounts

Customer relationship development

Lending skills development

Communication

Education

High School Diploma or GED

Job description

About the Role

The Personal Banker is responsible for delivering exceptional client experience by adhering to our Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending opportunities. Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner. Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs. Make recommendations and follow through on commitments to clients. Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Opens Consumer and Business accounts for existing and new clients. Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed. Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners. Resolves client issues and requests, exhibiting strong follow-through. Building familiarity with business, consumer, and trust entities.

About You

High School Diploma or GED, required. 1 year of Teller or other banking experience preferred. Basic knowledge of consumer banking and business products and services offered. Ability and desire to actively develop consumer lending skills. Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations. Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers. Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred.

Competitive Incentive Plan

Earn rewards that match your efforts.

Professional Development

Grow your skills with our tailored premier banker programs.

Career Growth

Clear paths to achieve your professional goals.

Pay Information

The pay range for this role is $20.00 - $24.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s). 5727 N 21st Street Tacoma WA 98406

Our Benefits

• eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Our Commitment to Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

To Staffing and Recruiting Agencies

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

About the Bank

At Columbia Bank, we’re redefining what it means to bank and to build a career. As the West’s premier banking experience, we combine the strength and scale of a leading financial institution with the heart and mindset of a community bank. With more than 350 locations across eight states, we deliver relationship-based service backed by regional expertise and resources that help families and businesses thrive. Our culture is built on Do RIGHT, which means: Relationships: We create authentic connections with customers, colleagues, and communities. Impact: Every role here makes a meaningful difference in people’s lives and local economies. Growth: We invest in your success with career development, mentorship, and learning opportunities. Heart: We care deeply about doing what’s best for our customers and each other. Trust: Integrity and transparency guide everything we do.

Why work for Columbia Bank?

A strong, stable financial foundation with over $67 billion in assets and a diverse portfolio that supports flexibility and opportunity. A culture of belonging and purpose, where your ideas matter and your work has impact. Competitive benefits and flexibility designed to help you thrive personally and professionally. Community engagement that matters, from supporting local businesses to empowering youth through financial literacy initiatives. Ready to Do RIGHT for your career, your community, and your future? Explore opportunities and join Columbia Bank today.