Personal Banker

Commerce Bank; Springfield (MO); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employer sponsored health, dental, and

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary supplemental benefits

Job summary

Commerce Bank in Springfield, Missouri is seeking a Personal Banker to help customers improve their financial health. You’ll deliver excellent service in person and by phone, advise on retail products and digital solutions, and work toward sales and service goals in a community-focused branch.

The role offers a daytime schedule Monday to Friday with possible Saturday rotation, base pay $20.55–$25.05 per hour plus quarterly incentives, and benefits including health, dental, vision, 401(k), life

Qualifications

• High School diploma or equivalent required; 1+ years sales or customer service experience preferred.
• Strong customer-service orientation with the ability to meet sales and service goals.
• Ability to learn and explain a variety of retail products and digital solutions.

Responsibilities

• Deliver an excellent customer experience in person and over the phone to meet financial needs.
• Educate customers on retail products and digital solutions to support financial wellness.
• Identify opportunities and refer customers to bank specialists when complex needs arise.
• Maintain accurate financial transactions and comply with policies and regulations.
• Earn more than base pay through quarterly incentive program.

Skills

Sales skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Multitasking

Team player

Adaptability

MS Office

Education

High School diploma

Tools

MS Word

MS Excel

Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

Compensation Range

Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our Springfield Southwest location.

Responsibilities

• Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
• Actively listen to our customers so you can make appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improves their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
• Be able to earn more than your base pay through our quarterly incentive program.

Work Schedule

Monday - Friday 8:45 AM - 5:15 PM with rotating Saturdays

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

Education & Experience

High School diploma or equivalent combination of education and experience required 1+ years sales or customer service experience required Experience working in an environment with individual and team sales goals preferred Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

Position Requirements & Additional Information

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

Employment Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

Location and Time Type

Location: 2770 W Republic Road, Springfield, Missouri 65807

Time Type: Full time

Why Commerce?

Inclusion at Commerce

We’ll see the difference for yourself when you join the team.

Equal Opportunity Employer

Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

Culture Awards

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award.