Personal Banker

Academy Bank; Shawnee (KS); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Vision

401(k) plan

Short and Long-term disability

Paid vacation and holidays

Job summary

Academy Bank, N.A. is seeking a Personal Banker to build and strengthen client relationships by understanding financial needs and delivering tailored banking solutions. You will open accounts, process transactions, and promote bank products while collaborating with teammates to meet branch goals.

The role requires strong sales and customer service skills, as well as knowledge of digital banking tools. Benefits include comprehensive coverage and opportunities for growth.

Qualifications

• High school diploma or GED; associate degree preferred.
• Previous banking experience preferred.
• Minimum 6 months cash handling experience.
• Minimum 6 months sales experience preferred.
• NMLS licensing required.

Responsibilities

• Open and service consumer deposit accounts and promote banking products.
• Educate clients on digital banking tools and self-service channels.
• Provide fast, personalized service while building client relationships.
• Process banking transactions and account maintenance tasks accurately.
• Protect client and bank information per privacy and security standards.
• Ensure compliance with regulations, policies, and procedures.
• Complete required training and stay updated on products and policies.
• Perform other duties as assigned.

Skills

Sales skills

Client service

Communication

Attention to detail

Cash handling

Policy & regulatory knowledge

Team collaboration

NMLS licensing

Education

High school diploma or GED

Associate degree preferred

Tools

Copilot

Excel

Banking software

Microsoft Office 365

Job description

Personal Bankers build and strengthen client relationships by understanding financial needs and delivering tailored banking solutions that help clients achieve financial confidence. They provide exceptional service, accurately open accounts and process transactions, promote bank products and services, and collaborate with team members to achieve individual and branch goals while ensuring a positive client experience.

Responsibilities

• Open and service consumer deposit accounts while identifying opportunities to recommend appropriate banking products and services. Enthusiastic, ethical promotion of bank products happens through frequent conversations with Walmart customers, daily outbound calls, interactions with existing clients during every transaction, and group presentations.
• Educate clients on digital banking tools and self-service channels to improve convenience and enhance the banking experience.
• Deliver an exceptional client experience by providing fast, easy, and personalized service while building strong client relationships. Resolve client inquiries with professionalism, ownership and follow-through.
• Process a variety of banking transactions, account maintenance requests, and operational tasks accurately and efficiently.
• Protect client and bank information by following all privacy, security, and confidentiality requirements.
• Ensure compliance with all applicable regulations, bank policies, and procedures, including BSA, OFAC, audit, and security requirements.
• Complete required training in a timely manner and maintain current knowledge of bank products, services, policies, and regulatory requirements.
• Other specified duties as assigned.

The Personal Banker position pay rate is $20.00 to $24.50 per hour depending on experience. This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.

Full‑time associates are eligible for our benefits package:

• Medical
• Vision
• 401(k) plan
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Position Requirements

Skills

• Effective sales skills and ability to identify client needs.
• Strong client service and relationship-building skills.
• Strong verbal and written communication skills.
• Accuracy, attention to detail, and organizational skills.
• Basic math and cash-handling abilities.
• Proficiency with banking systems, digital banking platforms, Microsoft Office 365 including Copilot and Excel preferred.
• Working knowledge of bank policies, procedures, and regulatory requirements.
• Ability to work collaboratively and achieve individual performance goals with strong self-driven work ethic.
• Ability to be NMLS licensed and registered required.

Education & Experience

• High school diploma, GED, or equivalent required; Associate’s degree or higher preferred.
• Previous banking experience preferred.
• Minimum 6 months’ cash handling experience required.
• Minimum 6 months’ sales experience preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position involves standing most of the workday. The position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to e xpress or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required . Position requires lifting and/or the exerting of up to 10 pounds of force.

Full-time/Part-time

Full-time

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