Personal Banker

PNC

Rutherfordton (NC)

On-site

USD 42,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Medical/prescription drug coverage (H.

Dental and vision options

Life insurance (employee and spouse/孩子

Disability protection (short & long)

401(k) with match, pension and stock

Dependent care reimbursement

Back-up child/elder care

Adoption and surrogacy reimbursement

Educational assistance

Wellness program

Job summary

PNC is seeking a Personal Banker in Rutherfordton, North Carolina, to grow the branch customer base through proactive sales and service activities while delivering an exceptional customer experience. The role involves identifying opportunities to improve customers’ financial wellbeing and collaborating with partners to expand wallet share and loyalty.

Responsibilities include engaging customers through a defined sales process, educating on PNC solutions, and leveraging technology to meet

Qualifications

Associates or equivalent degree typically required.
Experience or knowledge in banking products and services is preferred.
Background checks may apply under regulations.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage customer experience and identify opportunities to improve financial wellbeing.
Collaborate with partners to grow customer share of wallet and drive loyalty.
Engage customers with a proactive sales process including outbound calling and lobby engagement.
Educate customers on options for managing financial transactions using technology and resources.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates degree or equivalent

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Rutherfordton, North Carolina.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.

Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.

Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.

Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

To learn more about this opportunity, please watch this video .

Qualifications

Preferred Skills

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Competencies

Banking Products
Digital Awareness
Effective Communications
Managing Multiple Priorities
Matrix Management
Problem Solving
Prospecting.
Retail Lending
Selling.
Understanding Customer Needs

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

No Required or Preferred Language Assessments

Benefits