Personal Banker

Northern Trust Corp.; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Northern Trust Corp. in Phoenix seeks a client account operations professional to execute and submit servicing requests, process wires and transfers, and maintain accurate account records. You will work with relationship management and NCSS teams to ensure timely, compliant handling.

The role emphasizes strong client service, problem solving and teamwork. Candidates should have 2–3 years of experience, knowledge of federal banking regulations, and excellent communication skills.

Qualifications

• 2–3 years of related experience in banking operations or client servicing.
• Knowledge of federal banking regulations and guidelines is preferred.
• Strong written and verbal communication with the ability to work independently and in a team.

Responsibilities

• Execute and/or submit client account servicing requests within defined time frames (wires, transfers, documentation).
• Maintain accurate and complete account records and perform daily balancing activities as needed.
• Communicate with relationship management and NCSS teams to obtain required information for requests and escalate issues to management as necessary.
• Assist with maintenance and servicing of Safe Deposit Boxes where available.
• Monitor banking reports and support audits under guidance of Team Leader/Manager.

Skills

Client service

Problem solving

Organizational skills

Verbal communication

Job description

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.The key responsibilities of the role include:Executes and/or submits client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.Handles paying and receiving activities, including cash transactions and daily balancing activities. Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet.Develops a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity.Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.Assist with maintenance and servicing of Safe Deposit Boxes in offices where available.Keeps informed of new or existing Northern Trust and Wealth Management products, services and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship.Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager.The successful candidate will benefit from having:Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred.Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests.Ability to think critically and to work well independently and as part of a team. Strong verbal and written communication skills.2-3 years of related experienceWork AuthorizationApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.Reasonable AccommodationNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.