Personal Banker

First National Bank Texas; Phoenix (AZ); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

First National Bank Texas is seeking a customer service–oriented teller to assist customers with cash transactions, account support, and product recommendations in a busy branch. You will process deposits, issue checks, and support daily operations while upholding bank policies and security standards.

The role emphasizes teamwork and reliability in a high-volume environment, including evenings and weekends. Strong communication skills, especially with Spanish-speaking customers, are valued.

Qualificações

• Must be at least 18 years old
• High school diploma or equivalent or currently attending high school
• Six months of work experience in retail or customer service preferred
• Flexible schedule including evenings, weekends, and holidays
• Must pass background investigation per company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsabilidades

• Provide exceptional customer service handling cash receipts and payments in a high-volume sales environment
• Evaluate customer relationships and recommend bank products and services
• Follow established policies under supervisor guidance
• Aim for monthly new account production as assigned by management
• Participate in active sales environment including in-store prospecting
• Process deposits and pay out funds and balance daily transactions
• Receive cash and checks, verify amounts and endorsements
• Guard against counterfeit checks and improper identification
• Enter transactions into computer and issue receipts
• Sell money orders, cashier's checks, wires, and CDs; process Western Union wires and cash advances
• Cross-sell bank services to diverse customers including Spanish speakers
• Perform other tasks as required by supervisors
• Maintain regular and punctual attendance
• Approval limits based on authority levels

Conhecimentos

Customer service

Cash handling

Sales

Spanish language

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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