Personal Banker

3M HEALTHCARE; Overland Park (KS); On-site; USD 2,830,968 - 3,450,888; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development and education

Voluntary supplemental benefits

Job summary

Commerce Bank in Overland Park, KS is seeking a Personal Banker to build long‑term customer relationships, identify financial needs, and offer suitable banking solutions. You’ll work to deliver outstanding service in a retail banking setting and contribute to team sales goals.

The position emphasizes needs-based conversations, product education, and seamless handling of transactions while adhering to policies and regulatory requirements.

Qualifications

• Strong sales skills with ability to provide an excellent customer experience in person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities.
• Team player with excellent written, verbal and interpersonal communication skills.
• Adaptable to a variety of situations with an optimistic outlook aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

Responsibilities

• Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
• Actively listen to our customers so you can make appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
• Be able to earn more than your base pay through our quarterly incentive program.

Skills

Sales skills

Customer service

Communication

Microsoft Office

Education

High School diploma

1+ years sales or customer service experience

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn’t come easy. And after 160 years, we know Commerce Bank is only at its best when our people are.

About this job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team at our College & Quivira location. Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.

Key Responsibilities

• Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.
• Deliver an excellent customer experience both in person and over the phone to ensure we meet customers’ financial needs.
• Actively listen to our customers so you can make appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.
• Be able to earn more than your base pay through our quarterly incentive program.

Schedule

Monday - Friday 7:30 AM - 6:00 PM, Saturday 8:45 AM - 12:15 PM.

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs‑based conversations and sales fulfillment.
• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.
• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Identify complex financial needs and refer customers to bank specialists when appropriate.
• Perform other duties as assigned.

Qualifications

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in‑person and over the phone.
• Ability to meet personal and branch sales and customer services expectations.
• Motivated and organized self‑starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.

Education & Experience

• High School diploma or equivalent combination of education and experience required.
• 1+ years sales or customer service experience required.
• Experience working in an environment with individual and team sales goals preferred.

The position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education. For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

Compensation

Base pay range is $20.55 to $25.05 per hour. The position will be eligible for additional compensation through a performance‑based incentive plan(s) that correspond to meeting performance goals.

Benefits

• Employer‑sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development, education assistance, and voluntary supplemental benefits.