Personal Banker

First Fidelity Bank; Norman (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

First Fidelity Bank is seeking a Personal Banker in Norman, OK to build lasting client relationships and provide exceptional service. You will identify financial needs, offer banking solutions, and guide clients toward products and services that fit their goals.

The role emphasizes proactive outreach, accurate cash handling, and collaboration with teammates to deliver convenient banking experiences. A High School diploma and customer-service mindset are expected.

Qualifications

• Minimum six months’ work experience in customer service or cash handling in financial services or retail.
• Proficient knowledge of bank products and services.
• Strong communication and interpersonal skills.

Responsibilities

• Creates a memorable client experience by building and growing relationships through multiple channels.
• Identifies client needs and presents bank products and services.
• References specialists to address specific financial needs.
• Open new accounts and assist with Teller transactions.
• Balances cash drawer and maintains accuracy.
• Adheres to policies and regulatory requirements.

Skills

Customer service

Sales

Communication

Relationship-building

Education

High school diploma or equivalent

Tools

Banking software

Job description

Job DetailsJob Location: OK Norman Downtown - Norman, OK 73069Position Type: Full TimeEducation Level: High SchoolJob Shift: DayJob Category: RetailAt First Fidelity Bank, people matter, including our customers, our communities, and especially our employees.

SUMMARY

The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.

PRIMARY DUTIES/RESPONSIBILITIES

Client Relations and Sales

Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.

Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs.

Uses a consultative approach while tailoring recommendations and solutions. Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.

Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.

While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.

Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs. Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.

Teller Transactions

As needed, opens new accounts and assists with Teller transactions:

Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks.

Assists clients with questions on accounts and researches to identify and resolve problems. Accurately processes transactions while working within defined limits of authority.

Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.

Verifies deposit amounts, examines checks, bonds and cashier’s checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions.

Responsible for accuracy in balancing each day’s transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards.

Other Duties

Leads by example, exceeding the expectations of the Bank’s Mission, Core Values, and Golden Rules of Service.

Complies with all policies, procedures and regulatory banking requirements.

Demonstrates good work habits, attendance and follows policies and procedures.

Performs other relevant duties as assigned. Regular and reliable attendance at work is an essential function of the job.

Qualifications

EXPERIENCE REQUIREMENTS

A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment. Previous teller and sales experience preferred. Proficient knowledge of bank products and services.

EDUCATION REQUIREMENTS

High school degree or equivalent required. Some college preferred.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS)

Strong work ethic and high integrity. Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.

Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality. Exceptional interpersonal and communication skills with the ability to effectively build relationships.

Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.

Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.

Established organizational skills leading to high accuracy rates in all areas. Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

SUPERVISORY RESPONSIBILITY

None

PHYSICAL REQUIREMENTS

May require long periods of standing or sitting. Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds. May require long periods of typing and repetitive motion. May be required to work a flexible, rotating shift.

AA/EOE/D/V/MEMBER FDIC

AA/EOE/D/V/MEMBER FDIC