Personal Banker

OceanFirst Bank; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

Incentive compensation

Professional development

Discount programs

Employee perks

Job summary

OceanFirst Bank seeks a customer-focused Teller to accurately process routine financial transactions and deliver personalized service. You will meet sales and service goals, assist with account maintenance, and help customers with deposits, withdrawals, and card products.

You will promote digital channels and banking services while upholding policy and compliance, collaborating with teammates to ensure a superior customer experience.

Qualifications

• Excellent sales and service mindset with customer focus.
• Basic math, accuracy, and attention to detail.
• Clear communication and strong interpersonal skills.
• Ability to learn banking products and processes quickly.
• Proficient in typing and standard office tools.
• Familiarity with banking software and cash handling.
• Willingness to work flexible branch hours.

Responsibilities

• Greet customers warmly and assist in selecting products and services.
• Balance and prove cash drawer; manage daily teller tasks.
• Conduct outbound calls to promote bank products and services.
• Meet sales and referral goals for Bank and digital products.
• Promote and cross-sell Debit/Credit cards and wealth services.
• Process deposits, withdrawals, loan payments, and other transactions.
• Provide notary services if licensed and assist with account maintenance.
• Support branch supervisor duties as directed by management.
• Help move customers to digital channels while ensuring policy compliance.

Skills

Sales and service

Math skills

Communication

Attention to detail

Typing skills

Banking product knowledge

Cash handling

Education

High School Diploma

Tools

Banking software

ATM systems

Cash drawer accuracy

Job description

At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.

Great benefits include: employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more!

About Your Role

Accurately process routine financial transactions for banking customers with an emphasis on personalized quality service. Contribute to the growth, profitability, and customer retention of the Branch by meeting sales and service goals and objectives. Assess customer needs and effectively sell appropriate banking products and services. Provide banking services ensuring the highest level of quality service is provided to current and prospective customers.

What You Will Do List

• Greets customers warmly and professionally. Utilizing consultative selling and profiling techniques, assists new and existing customers to select appropriate products and services to meet their needs.
• Balances and proves cash drawer and work daily to ensure minimum teller difference and controllable loss performance standards are achieved. Attends to night deposit vault, ATM, ITM, coin machine as needed.
• Daily outbound calling to customers and prospects to promote Bank, Wealth and NEST products and services.
• Meets and exceeds annually, all assigned sales goals for Bank products and referral goals for NEST and digital products.
• Proactively sells all Bank products and services to deepen and preserve relationships, based on customer need.
• Identifies sales opportunities for Debit Cards, Credit Cards, Wealth and Trust services as well as other strategic sales goals as directed by management.
• Solicits new consumer loan applications, processes applications, and closes loans.
• Receives and responds to all customer inquiries concerning Bank services, interacting with all internal departments to ensure customer satisfaction.
• Performs account and record maintenance duties as directed.
• Provides notary services if licensed.
• Processes deposits, withdrawals, loan payments, cashes checks, and all other teller transactions, in accordance with Bank’s policy.
• Serves as Branch Supervisor if directed by management.
• Assists with related branch office functions as directed by the Branch Manager.
• Proficient in the migration of customers to the digital channels of the Bank.
• Remains current and applies an understanding on all Bank policies and procedures, to include BSA, attending additional training classes as directed.
• Participates in the Branch Incentive Program.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

What We Expect Of You

• Excellent sales and service.
• Strong basic math skills.
• Excellent interpersonal and verbal communication skills and an attention to detail with strong organizational skills and a basic knowledge of opening new accounts, i.e. checking, savings, etc.
• Computer literacy, moderate typing skills and knowledge of standard office equipment, including calculator.
• Working knowledge of bank products, services and software or ability to be trained and quickly learn.
• Mastery of operational Teller aspects.
• Must be able to work flexible schedules in accordance with the needs of the branch.