Personal Banker

Advia Credit Union; New Baltimore (IN); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Health & Vision insurance

401(k) with company match

Paid PTO & Holidays

Tuition reimbursement

Free Telemedicine

Employee Assistance Program (EAP)

Volunteer hours

Parental leave after 1 year

Job summary

Advia Credit Union is hiring a Personal Banker to interact with members in person and by phone, offering financial solutions and cross-selling services. You will guide members through accounts and loans while representing Advia's values in every interaction.

The role includes a bilingual premium for Spanish proficiency, with a robust benefits package and weekly incentive opportunities. Advia emphasizes growth, service excellence, and community focus.

Qualifications

• Excellent communication and listening abilities.
• Ability to work with members and colleagues to identify needs.
• Strong attention to detail in processing transactions and accounts.

Responsibilities

• Interview members in person and by phone to explain services and policies.
• Counsel members on money management and loan options.
• Open new accounts and enroll in electronic services.

Skills

Customer service

Interpersonal skills

Cross-selling

Communication

Tools

CRM software

Job description

Description

Employment Type: Full-Time, On-site #LI-ONSITE

Entry Salary Range: $20.48-$24.57 per hour with an incentive opportunity based on individual performance.

Comprehensive Benefits Package

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

Health & Wellness

• Medical, dental, and vision insurance to keep you and your family healthy.

Financial Peace of Mind

• 401(k) with company match, life insurance, and disability coverage.

Time Off

• Generous paid time off (PTO), paid holidays, and paid parental leave*.

Professional Growth

• Learning and development programs, plus tuition reimbursement* to support your career journey.

Additional Perks

• Free Telemedicine
• Employee Assistance Program (EAP)
• Wellness initiatives
• Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service.

Advia offers a bilingual premium for this role.

This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

What you should know about the role:

The most essential function of this position is to proactively identify financial solutions for our members by Interacting with customers both in person and through proactive phone calls. You will leverage products and services that can save them money and time, earn them money, add convenience and/or give the member peace of mind. This is accomplished by providing outstanding service to both internal and external members as defined by living and demonstrating the core values of the credit union; Act with Integrity, Drive Progress, Build & Strengthen Relationships and Keep People at the Core.

What to know about Advia:

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard".

Why you should work for us

Personal Bankers enjoy the ability to earn more than your base pay through our weekly incentive program.

As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits including affordable medical/dental/vision insurance, 401k match, and generous PTO. You will also enjoy paid holidays and every Sunday off. You will work with a dedicated team and engaged leaders.

We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come live the Advia life!

What you can expect to do as a Personal Banker:

• Interview existing and potential members in person and by phone and explains specific services, products, and policies. Identify members’ needs and cross-sell Credit Union services and products actively in an appropriate, professional manner, meeting Credit Union standards. This includes outbound call expectations pertaining to CRM and other call list leads.
• Counsel members regarding money management and financial matters. Including communicating loan denials, explaining decisions, and providing direction for future consideration.
• Perform timely and accurate lending functions and offer lending solutions of all varieties including HELOC and Business Lending.
• Build and maintain a book of business to help improve present, past, and future member relationships. Proactively build and manage a pipeline that drives progress for the benefit of the members financial well-being.
• Perform new account functions, explain various account and ownership options, and obtain the required information and documentation.
• Cross-sell electronic services and assist members in setting up electronic services enrollment and understanding the e‑statement process.
• Ensure that the Credit Union’s quality and professional reputation is projected and maintained. Stays informed regarding policy and procedure updates as well as local and national banking and lending trends.

What you will need:

Experience working in an environment with individual and team goals preferred.

Strong interpersonal skills. Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization.

Want to see more?

Check us out on our social media for an inside look at what the #advialife is all about.