Personal Banker

PNC; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision

401(k) with match

Paid time off

Education assistance

Job summary

A leading financial institution in Mesa, AZ is seeking a Personal Banker to enhance customer relationships and drive sales. The ideal candidate should have 3+ years of experience in a banking environment, with strong skills in customer service and proactive sales. This role offers a comprehensive benefits package and the opportunity to impact customer financial wellbeing significantly.

Qualifications

• Typically 3+ years of experience; in lieu of a degree, comparable experience and certifications may be considered.
• Candidates may be subject to additional background checks as required.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through a defined sales process.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems.
• Manages risk by adhering to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

3+ years of experience

Job description

Overview

Join to apply for the Personal Banker role at PNC. The position is in Mesa, AZ at the Greenfield and Main Branch. Bilingual Spanish is preferred.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customers financial wellbeing. Collaborates with ecosystem partners to grow customers share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships and Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions using technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty.
• Manages risk by adhering to policies and procedures, demonstrates sound judgment, participates in branch daily operations, and ensures tasks are completed efficiently and accurately.

Qualifications

Education: No Degree. Work Experience: Typically 3+ years of experience; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered. Certifications/Licenses: No required certifications. Background checks: Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Skills & Competencies

• Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Problem Solving, Retail Lending, Selling, Understanding Customer Needs

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back-up care, education assistance, and wellness programs. Paid time off includes maternity/parental leave, up to 11 paid holidays, vacation days between 15 and 25 per year, and other leave as allowed by law.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact [e-mail] with the subject line “accommodation request” and include your name, job ID, and preferred contact method. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform essential functions.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of FDIA Section 19 and, for any registered role, the SAFE Act and FINRA where applicable.