Personal Banker

Mauch Chunk Trust Company; Lehighton (Carbon County); On-site; USD 42,000 - 52,000; Full time

Job summary

Mauch Chunk Trust Company is seeking a Personal Banker for its Lehighton, PA branch. This full-time, on-site role supports core banking activities, customer service, and community relationship-building.

The position emphasizes opening and servicing accounts, assisting with lending solutions, and contributing to branch growth, while providing teller support and mentoring teammates.

Qualifications

• High school diploma or equivalent.
• One to three years of personal banking or related financial services experience.
• Proven success selling and cross-selling banking products and services.
• Strong customer service and relationship-building skills.
• Effective communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Intermediate computer and keyboarding proficiency.
• Ability to perform moderately complex mathematical calculations and prepare written materials.

Responsibilities

• Deliver exceptional service to new and existing customers.
• Open and service a variety of deposit accounts and banking services.
• Identify customer needs and recommend appropriate banking products and services.
• Assist customers with consumer and real estate-secured loan requests.
• Perform teller transactions accurately and efficiently.
• Provide guidance and support to less-experienced team members.

Skills

Customer service

Relationship building

Communication skills

Interpersonal abilities

Problem-solving

Mathematical calculations

Computer proficiency

Education

High school diploma or equivalent

Tools

Bank software systems

Job description

We have an opening for a Personal Banker at our Lehighton branch at 735 Blakeslee Boulevard Drive East, Lehighton, PA 18235. This is a full-time, on-site position. Relocation assistance is not available.

MCT is seeking an experienced and customer-focused Personal Banker to join our retail banking team. This role is ideal for a motivated professional who enjoys helping customers achieve their financial goals while building lasting relationships within the community.

As a Personal Banker, you will serve as a trusted financial resource for customers by providing exceptional service, opening and servicing accounts, assisting with lending solutions, identifying financial needs, and recommending products and services that help customers succeed. You will also support branch sales and business development efforts while providing teller service and assisting less-experienced team members.

Customer Service & Relationship Management

• Deliver exceptional service to new and existing customers.
• Respond to customer inquiries and resolve account-related concerns professionally and efficiently.
• Build and maintain strong customer relationships through proactive outreach and ongoing financial conversations.
• Identify customer needs and recommend appropriate banking products and services.
• Maintain a strong understanding of the Bank's products, services, and resources available to help customers address credit, asset management, education, family support, and retirement needs.

Sales & Business Development

• Open and service a variety of deposit accounts and banking services.
• Support branch sales initiatives and contribute to branch growth goals.
• Generate new business opportunities through referrals, relationship development, and community engagement.
• Cross-sell products and services that align with customer needs.
• Refer customers to specialized banking partners, including Wealth Management and other Bank resources.
• Track sales activity and support timely reporting through Bank software systems.
• Follow the MCT Sales Process and Customer Contact Program to meet assigned objectives.
• Participate in branch marketing events and community activities.

Lending Support

• Assist customers with consumer and real estate-secured loan requests.
• Complete loan application documentation and support loan closing processes.
• Identify opportunities to connect customers with the appropriate lending or specialized banking resource.

Teller Operations

• Perform teller transactions accurately and efficiently.
• Maintain balancing and operational standards while adhering to Bank policies and procedures.
• Provide assistance with customer service issues related to deposit products and services.
• Provide coverage at other MCT locations as needed.

Leadership & Team Support

• Provide guidance and support to less-experienced team members.
• Assist with training and onboarding newer Personal Bankers as needed.
• Participate in sales coaching and branch development initiatives.

Qualifications

Required

• High school diploma or equivalent.
• One to three years of personal banking or related financial services experience.
• Proven success selling and cross-selling banking products and services.
• Strong customer service and relationship-building skills.
• Effective communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Intermediate computer and keyboarding proficiency.
• Ability to perform moderately complex mathematical calculations and prepare written materials.

Preferred

• Working knowledge of wealth management products and referral opportunities.
• Experience with consumer and real estate-secured lending.
• Experience mentoring or training team members.

What We're Looking For

The ideal candidate is:

• Passionate about helping customers reach their financial goals.
• Comfortable initiating conversations and identifying sales opportunities.
• Detail-oriented and able to manage multiple priorities.
• A collaborative team player with a positive attitude.
• Committed to providing outstanding customer experiences.

Why Join MCT?

At MCT, we believe community banking is built on relationships. We are committed to supporting our employees' professional growth while providing exceptional service to our customers and communities. If you are looking for a rewarding career where your contributions make a meaningful impact, we would love to hear from you.

Employment at Mauch Chunk Trust is contingent upon the successful completion of a federal and state criminal background check and a credit check. These checks will be conducted prior to the start of employment to ensure compliance with regulatory and company standards. Any offer of employment is conditional upon passing these background screenings. Failure to meet the required criteria may result in the withdrawal of the employment offer.