Personal Banker

First Community Bancshares, Inc.; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. in Irving, TX is seeking a customer service associate for a high-volume retail banking environment. You will handle cash transactions, process deposits, and cross-sell bank products to support customers’ financial success.

Under supervision, you’ll evaluate relationships, follow bank policies, and strive for monthly new account production. The role requires teamwork, flexibility for evenings and weekends, and serving a diverse client base, including many Spanish

Qualifications

• High school diploma or equivalent required.
• Six months of retail or customer service experience preferred.
• Must be able to work flexible schedule including evenings, weekends, holidays.
• Background check in accordance with company policy.
• Ability to work in a team.

Responsibilities

• Provide exceptional customer service, handling cash in a high-volume sales environment.
• Evaluate new and existing customer relationships and recommend bank products.
• Follow policies in accordance with bank and supervisor.
• Accountable for monthly new account production as assigned by upper management.
• Participate in an active sales environment that may require in-store aisle prospecting.
• Process deposits and pay out funds in accordance with bank procedures, record transactions, balance daily operations.
• Receive cash and checks for deposit, verify amounts and endorsements.
• Examine cash to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier\'s checks, bank-to-bank wires, and certificates of deposit.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products.
• Provide bank services to a diverse customer base, including a large Spanish-speaking population.
• Perform other tasks requested by supervisors as they relate to the bank and its functions.
• Regular and predictable attendance and punctuality.

Skills

Customer service orientation

Cash handling

Sales and cross-selling

Teamwork

Bilingual Spanish

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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