Personal Banker

Columbia Bank; Horseshoe Bend (AR); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Paid vacation

Job summary

Columbia Bank is seeking a Personal Banker to deliver exceptional client experience and expand client relationships. You will identify needs, offer suitable products, and refer clients to partners while pursuing consumer lending opportunities.

The role requires basic banking knowledge and potential NMLS licensing. Responsibilities include opening consumer and business accounts, supporting teller functions, and ensuring timely responses to client inquiries.

Qualifications

• Provide excellent client service and respond to inquiries in a timely manner.
• Develop consumer lending skills and identify lending opportunities.
• Expand client relationships by offering appropriate banking products and services.

Responsibilities

• Deliver exceptional client experience by acknowledging and addressing client needs.
• Engage clients in reviews to provide solutions and uncover financial needs.
• Open consumer and business accounts for existing and new clients.
• Assist with teller functions and cash handling when needed.
• Refer products/services to internal partners and follow through on commitments.
• Resolve client issues with proactive follow-up and service recovery.
• Build familiarity with business, consumer, and trust entities.

Skills

Customer service

Sales skills

Banking knowledge

NMLS preferred

Education

High school diploma/GED

Job description

About the Role:

The Personal Banker is responsible for delivering exceptional client experience by adhering to our Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending opportunities.

• Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner.
• Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
• Make recommendations and follow through on commitments to clients.
• Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Opens Consumer and Business accounts for existing and new clients.
• Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
• Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.
• Resolves client issues and requests, exhibiting strong follow-through.
• Building familiarity with business, consumer, and trust entities.

About You:

• High School Diploma or GED, required.
• 1 year of Teller or other banking experience preferred.
• Basic knowledge of consumer banking and business products and services offered.
• Ability and desire to actively develop consumer lending skills.
• Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
• Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
• Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $19.00 - $22.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

390 SW Century Drive Suite 100 Bend OR 97702

Our Benefits:

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans)
• a 401(k)-retirement savings plan with employer match for qualifying associate contributions
• an employee assistance program
• life insurance
• disability insurance
• tuition assistance
• mental health resources
• identity theft protection
• legal support
• auto and home insurance
• pet insurance
• access to an online discount marketplace
• paid vacation, sick days, volunteer days, and holidays

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.