Personal Banker

Commerce Bank; Harrisonville (MO); On-site; USD 28,309 - 34,508; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Education assistance

Job summary

Commerce Bank in Harrisonville is looking for a Personal Banker passionate about helping customers improve their financial health. This role involves delivering excellent customer service in person and over the phone, providing solutions that meet clients' financial needs.

Successful candidates will have strong sales skills and at least one year of experience in sales or customer service. Benefits include health insurance, a 401(k), and performance incentives, making it an excellent opportunity for growth and development.

Qualifications

• Strong sales skills to provide excellent customer service.
• Ability to meet personal and team sales and customer service expectations.
• Organized self-starter with attention to detail.

Responsibilities

• Deliver excellent customer experience both in person and over the phone.
• Interact with customers to meet their financial needs.
• Ensure accurate completion of financial transactions.

Skills

Sales skills

Customer experience

Attention to detail

Team player

Proficiency in Microsoft Office

Education

High School diploma or equivalent

1+ year of sales or customer service experience

Job description

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and ensuring people’s financial well‑being. Our culture values our people—those in our communities and those who work with us.

About This Job

Our Personal Bankers are personable, goal‑oriented, and passionate about helping customers improve their financial health. In this role, you’ll gain insight into banking and finance while supporting customers with everyday financial challenges. You’ll also advance your own career with our recognition and rewards program. This position is located at the Harrisonville branch.

Responsibilities

• Receive the tools, resources, and training needed to succeed and advance within Commerce Bank.
• Deliver an excellent customer experience in person and over the phone to meet customers’ financial needs.
• Actively listen to customers, making appropriate recommendations that match their needs.
• Educate customers on a variety of retail products and digital solutions that improve their financial wellness.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.
• Establish relationships with other internal departments and refer customers to bank specialists when complex needs are identified.
• Earn more than your base pay through the quarterly incentive program.

Work Schedule

• Monday–Friday 7:45 AM–5:45 PM, with rotating Saturdays 8:45 AM–12:15 PM.

Essential Functions

• Interact with customers in person and over the phone, ensuring their financial needs are met through needs‑based conversations and sales fulfillment.
• Actively listen, understand, and recommend products based on customer needs to achieve individual and team sales and service goals.
• Educate customers on a variety of retail products and digital solutions that enhance the experience and support sales goals.
• Ensure accurate and efficient completion of financial transactions while complying with all policies and regulatory requirements.
• Identify complex financial needs and refer customers to specialists when appropriate.
• Perform other duties as assigned.

Knowledge, Skills & Abilities Required

• Strong sales skills and ability to provide an excellent customer experience in person and over the phone.
• Ability to meet personal and branch sales and customer service expectations.
• Motivated, organized self‑starter with attention to detail and ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Adaptable to varied situations with an optimistic outlook that aligns with our culture and core values.
• Proficient in Microsoft Word, Excel, and Outlook.

Education & Experience

• High School diploma or equivalent combination of education and experience.
• 1+ year of sales or customer service experience.
• Experience working in an environment with individual and team sales goals (preferred).

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report that will disclose credit history. If you express interest and are considered, you will be asked to authorize that report.

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This disclosed range reflects the Personal Banker I and II roles and considers factors such as location, skill sets, education, relevant experience, and training. The base pay estimate is $20.55 to $25.05 per hour. The position may also include additional performance‑based incentive compensation.

Benefits include employer‑sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. Additional opportunities are available for career development, education assistance, and voluntary supplemental benefits.

Location: 1301 Locust St, Harrisonville, Missouri 64701

Time Type: Full time