Personal Banker

Northwest Financial Corp; Fort Dodge (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

Northwest Financial Corp. in Fort Dodge, IA seeks a customer service-focused individual to provide personalized banking support and account guidance. You will engage with depositors, advising on account options while ensuring compliance and security. The role emphasizes community presence and teamwork to strengthen customer relationships.

Candidates should have a high school diploma or GED and 1–3 years of related experience, plus a valid driver's license for occasional travel to nearby branches.

Qualifications

• High school diploma or GED required, plus 1–3 years of prior experience.
• Ability to read, write and communicate effectively with customers and colleagues.
• Must have a valid driver's license and willingness to travel to outlying branch areas.

Responsibilities

• Provides extensive personalized customer service to depositors with specific banking needs.
• Gives personal banking account advice and information to customers as needed.
• Acts as a backup for other positions and performs other duties as assigned.
• Maintains compliance with laws and bank policies, and supports audits.
• Represents the bank in the community and supports relationship building.
• Develops knowledge of the bank's products and services to provide quality service.

Skills

Customer service

Communication skills

Financial accuracy

Problem solving

Education

High school diploma or GED

Tools

Banking software

Job description

Fort Dodge - 07
Fort Dodge, IA 50501, USA

Description

Essential Functions & Responsibilities
Include, but are not limited to:

• Provides extensive personalized customer services to depositors with specific banking needs.
• Provides personal banking account advice, including suggestions for account resolution and other information to new and existing customers as needed.
• Serves as a backup for other position(s) and performs other duties, as assigned.
• Enhances career through work experience and continuing education.
• Maintains compliance with federal, state and local laws and regulations.
• Participates and responds to examinations, audits and third-party reviews.
• Complies with the Information Security Program and is accountable for maintaining a high level of risk and security awareness.
• Establishes a good image for the Bank by being active and visible in the community.
• Attends meetings as assigned.
• Develops a working knowledge of the Bank's products and services through usage and Webex attendance to provide quality customer service while building relationships and exceeding expectations.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience
High school diploma or general education degree (GED) required; one to three years of previous experience required; or equivalent combination of education and experience.

Language
Above average verbal and written communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in written, mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
Must have a valid driver's license and be willing to travel to outlying branch areas, as business needs dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this light physical work position, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Close up visual attention to detailed materials and effective hearing/verbal communication skills are needed. Must make accurate visual inspection of printed and/or written materials. Must be able to follow written and oral instructions. Regular customer service problem solving using established variables.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity
NFC and its subsidiaries are equal opportunity employers to all qualified persons without regard to race, color, creed, religion, sex, gender identity, sexual orientation, marital status, age, national origin, disability, status as a Vietnam era, special disabled veteran or any other characteristic as protected by law. NFC provides equal opportunities in employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.