Personal Banker

Florence Bank; Easthampton (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Florence Bank in Easthampton, MA is seeking a Personal Banker to deliver high‑quality customer service, open accounts, and support customers with their banking needs.

The role supports branch goals, cross-sells bank products, and may perform teller duties. Strong cash handling, computer skills, and language abilities are a plus. The position offers local community involvement and a client-focused environment.

Qualifications

• High school diploma/GED required.
• Cash handling experience preferred; 2+ years of customer service.
• 1-2 years banking experience preferred.
• Computer skills required.
• Knowledge of Microsoft products a plus.
• Fluency in a second language is a plus.

Responsibilities

• Performs any functions within the scope of authority to provide the highest levels of customer service.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank's products and services and uses this knowledge to offer solutions based on the customer's needs.
• Proactively promotes the Bank's products and services within the branch, at off-site events, and in the community.
• Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, product updates, and new technologies through available resources.
• May provide notary services for our customers.

Skills

Customer service

Relationship building

Cross-selling

Notary services

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Personal Banker Easthampton, MA, US Requisition ID: 2138

Salary Range: $20.50 To $24.00 Hourly Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Personal Banker Skills

• Active participation in individual, team, and Bank goals as set forth by branch manager.
• Opens all types of accounts and assists customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank's products and services and uses this knowledge to offer solutions based on the customer's needs.
• Proactively promotes the Bank's products and services within the branch, at off-site events, and in the community.
• Maintains relationships and may initiate new ones by outbound telephone calling to existing and prospective customers.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, product updates, and new technologies through available resources.
• May provide notary services for our customers.

Teller Skills

• Superior Service Quality Ensures excellence in customer service and always maintains service standards.
• Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.
• Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensures the proper hand-off to the appropriate person to assist.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.

Operations

Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, credit card advances.

Participation in individual, team, and Bank goals as set by the Branch Manager. Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures, which protect the Bank, employees, and customers.

Security

Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures. Adheres to branch security procedures detailed in the HFG security manual.

Education And Experience

• High school diploma/GED required.
• Cash Handling Experience Preferred At Least 2 Years Customer Service
• experience 1-2 years banking experience preferred.
• Computer skills required.
• Knowledge of Microsoft products a plus.
• Fluency in a second language is a plus.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with