Personal Banker

PNC Bank NA; Eastdale (TN); Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

PNC seeks a Personal Banker for its Montgomery, Alabama branch. You will engage customers, understand financial goals, open accounts, and deliver excellent service while expanding the bank's relationship footprint through proactive outreach.

Collaborating with partners, you will promote PNC solutions, guide clients through digital tools, and help them achieve financial wellbeing. You will participate in daily branch operations and uphold risk controls to protect customers and the bank.

Qualifikationen

• Knowledge, skills and abilities required for the role.
• Basic banking product knowledge and customer service principles.

Aufgaben

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer wallet share.
• Position PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through a defined sales process and lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify suitable solutions.
• Leverage partnerships to acquire, expand and retain relationships.
• Create customer loyalty and expand wallet share through differentiated service.

Kenntnisse

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Jobbeschreibung

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Personal Banker within PNC's retail organization, you will be based in Montgomery, AL. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
• Collaborates with ecosystem partners to grow customer's share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Expectations

• PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness