Personal Banker

Hancock Whitney Corp.; Crestview (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Hancock Whitney Corp. seeks a customer-focused Banking Associate to build relationships, conduct financial needs assessments, and tailor product solutions at a Florida financial center.

You will educate clients on digital banking, manage a sales pipeline, and refer complex needs to partners while supporting risk controls. The role requires 3+ years in sales/client service, banking experience preferred, and an active NMLS registration.

Qualifications

• High School diploma or GED required; Bachelor’s degree preferred.
• 3+ years of sales and client service experience required; prior banking experience preferred.
• Proven ability to form, expand, and deepen client relationships.
• Working knowledge of applicable banking products, services, and regulations.
• Proficiency in banking systems, applications, and research tools.
• NMLS registration under the SAFE Act required; employment contingent upon successful registration and background check.

Responsibilities

• Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events.
• Conduct financial needs assessments to identify opportunities and provide tailored product and service solutions.
• Refer clients to business partners and subject matter experts to address specialized financial needs.
• Educate clients on self-service and digital banking options to ensure 24/7 account access.
• Drive proactive sales conversations and manage a pipeline of opportunities to achieve sales goals.
• Leverage partnerships to acquire, expand, and retain relationships.
• Process routine and complex financial transactions and assist with account servicing.
• Support the branch’s risk management culture by following policies and ensuring safety.
• Flexibility to work evenings, weekends, and travel as required.

Skills

Sales experience

Client relationships

Banking product knowledge

Banking systems proficiency

Communication skills

Education

High School diploma or GED

Bachelor’s degree preferred

NMLS registration under SAFE Act

State Life Insurance license preferred

Tools

CRM systems

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES

Build and maintain relationships with clients and prospects through in-person meetings, phone outreach, outbound calling, community engagement, and educational events. Conduct financial needs assessments to identify opportunities and provide tailored product and service solutions. Refer clients to business partners and subject matter experts to address specialized financial needs. Proactively educate clients on self-service and digital banking options (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access. Drive proactive sales conversations and manage a pipeline of opportunities to achieve assigned sales and business development goals. Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships. Process routine and complex financial transactions, including deposits, withdrawals, loan payments, and account servicing. Actively manage the financial center lobby experience by engaging, greeting, and directing clients to appropriate resources. Support the Bank’s risk management culture by making sound decisions, maintaining situational awareness, and following established policies to ensure operational and financial safety. Perform responsibilities flexibly based on the needs of the financial center, including evenings, weekends, and occasional travel as required.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

High School diploma or GED required; Bachelor’s degree preferred. 3+ years of sales and client service experience required; prior banking experience preferred. Will also consider candidates with a Bachelor’s degree plus 2 years of cash-handling, customer service, and retail experience. Proven ability to form, expand, and deepen client relationships. Working knowledge of applicable banking products, services, and regulations. Proficiency in banking systems, applications, and research tools. State Life Insurance license preferred. NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

Ability to work Financial Center hours, including weekends and evenings, and to travel as required. Ability to work under stress and meet deadlines Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Company Culture and Values

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values—timeless ideals vital to our culture since the 1800s—Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.