Personal Banker

First Citizens; Chesterfield (MO); Presencial; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

First Citizens Bank in Chesterfield, MO is seeking a Financial Services Representative (Personal Banker) to support sales and service across the branch, helping customers open accounts and access bank products while building lasting relationships.

You will engage with customers through proactive outreach, deliver financial guidance, and refer opportunities to bank partners, contributing to local community banking goals and a collaborative team environment.

Qualificações

• Bachelor's Degree with 1 year of sales or financial services experience, OR a high school diploma/GED with 5 years in sales or banking.
• Strong customer service skills and ability to build relationships in the community.
• Knowledge of retail banking products and services and financial guidance experience.

Responsabilidades

• Achieve sales and service targets through proactive outreach and customer interactions.
• Open deposit accounts and related banking services while ensuring compliance.
• Refer sales opportunities to the appropriate bank partner and support operations.

Conhecimentos

Structured sales process

Financial guidance

Financial literacy

Retail banking products

Formação académica

Bachelor's Degree

High School Diploma or GED

Descrição da oferta de emprego

Overview

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story.

We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. As a Financial Services Representative (Personal Banker) at First Citizens Bank, you will be responsible for supporting sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. This position is responsible for opening deposit accounts and related banking services; as well as identifying and referring sales opportunities to the appropriate bank partner.

Responsibilities & Qualifications

Duties & Responsibilities:

• Sales - Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning and preparation occurs to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services

Qualifications:

• Minimum Required Education and Experience:
  • Bachelor's Degree and 1 years' experience OR
  • High School Diploma or GED/Equivalent and 5 years' experience in Sales, customer service, or lending or financial services sales

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.