Person In Charge (PIC) Ephrata

Albertsons Companies; Ephrata (WA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO/Vacation pay

Holidays

Job summary

Albertsons Companies is seeking a customer-focused team member to provide service at the checkout and support store operations in a fast-paced environment. You will handle purchases, assist customers, and help maintain a clean, safe store, while cooperating with colleagues and supervision.

The role includes cash handling, problem-solving, and occasional stock replenishment, with opportunities to advance within store management depending on experience.

Qualifications

• Customer service experience or related background.
• Ability to interact with customers and coworkers.
• Ability to understand and follow instructions.
• Knowledge of all store positions.
• Ability to work independently.
• Desirable: prior experience as a clerk or manager.

Responsibilities

• Provide customer service within company policy.
• Handle emergencies, complaints, accidents and supervise all store personnel.
• Maintain familiarity with company policies and procedures.
• Supervise sales floor for service and replenishment.
• Replace stock in displays near checkout.
• Maintain a clean and safe store environment.
• Assist other cashiers with register and scanner issues.
• Perform basic office tasks to assist customers and staff.
• Operate cash register to total final bill and receive payment.
• Count back correct change and bag groceries.
• Assist customers with carry out when needed.
• May close out day in office and count tills.
• May count out-of-stock product and assist with stock checks.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Ability to follow instructions

Knowledge of store operations

Independent work

Tools

Cash register

Credit card scanner

Computer

Pallet jack

Job description

Key Responsibilities & Accountabilities :

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Responsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel.
• Maintains high level of familiarity with company policies and procedures.
• Supervises the sales floor to monitor service and replenishment of products.
• Replaces stock in displays surrounding the checkout area.
• Assists in maintaining a clean and safe work environment within the store.
• Assists other cashiers with computer, register, and scanner problems.
• Responsible for performing basic office functions to assist customers and personnel.
• Operates electronically scanning cash register to total customers' final bill.
• Receive payment for customer purchase and count back correct change.
• Bag groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
• May be responsible for completing close of day function in the office.
• May be responsible for counting out of stock product.
• May count tills when other cashier-checkers leave.
• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

SUPERVISORY RESPONSIBILITIES:

All store employees during the absence of the Store Director or Assistant Store Director.

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

%Inside: 100%%Outside: Rare

Temperature Extremes: N/A

Chemicals: Seldom (mild detergents or glass cleaner)

MACHINES, TOOLS, AND EQUIPMENT:

six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer

PHYSICAL DEMANDS:

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting:
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs.

Carrying:
Occasionally carries 1-10 lbs. Seldom carries 11-50 lbs.

Pushing/Pulling:
Constantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs.

Reaching:
Constant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching.

Standing:
Constant standing while on job. Sitting allowed on breaks.

Walking:
Frequent walking while on job.

Climb/Balance:
Seldom. May use step stool while stocking/facing product on high shelves.

Trunk Functions:
Frequent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling.

Upper Extremity:
Constant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation.

Vision:
Use of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment.

Hearing:
To converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone.

Speech:
To respond to customers and employees and use intercom/telephone.

Safety - Sensitive Position:

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union :

The pay range is $17.38 to $20.71 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).

DISCLAIMER:

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can