Person In Charge - Hilldale

Confidential; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

SpartanNash seeks a Store Operations role in Madison, WI to coordinate activities across shifts in the absence of Store Director or Assistant Director. The position focuses on operational efficiency, policy adherence, customer service, and safety compliance.

You will run the register, assist customers, ensure proper stocking, and support multiple departments as needed. Prior retail experience and strong observation skills are essential for success.

Qualifications

• Minimum 1 year retail or related experience preferred.
• Ability to read, write, comprehend and interpret documents.
• Basic mathematical skills required.
• Strong customer service and product knowledge.

Responsibilities

• Monitor associate adherence to company policies.
• Run cashier register and courtesy desk; handle customer concerns efficiently.
• Know store layout and safety equipment locations.
• Conduct regular area inspections and provide feedback to managers.
• In the absence of Store Director, assume time clock maintenance responsibilities.
• May close store operations as needed.
• Assist customers with product locations and inquiries.
• Maintain cleanliness, stocking and PPE/safety compliance.
• Follow guest experience guidelines and safety protocols.
• Travel as required for assignment and support.

Skills

Retail experience

Customer service

Reading & writing

Math skills

Suggestive selling

Detail oriented

Education

High school diploma (preferred)

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company?

Position Summary

Location:726 N. Midvale Blvd - Madison, Wisconsin 53705

Position Summary: This role directs and coordinates activities of store operations in the absence of Store Director, Assistant Store Director or other management to obtain optimum efficiency and economy of operations to ensure that the work shifts of all department associates contribute the financial best interest of the store. Complete all other duties as assigned in a timely manner.

Here’s what you’ll do:

• Monitor associate’s adherence to company policies.
• Able to run cashier register and courtesy counter desk and handle customer concerns in efficient manner.
• Understand and be familiar with store layout, location of safety and emergency equipment.
• Conduct regular inspections of all areas, providing feedback to department managers.
• In the absence of the Store Director or specified department manager, will be responsible for time clock maintenance.
• May close store: lock all doors, including receiving, turn off lights, arm store, etc.
• Knowledge of product locations in the store, in order to be able to assist customers.
• Maintain a clean, attractive and well stocked store.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Here’s what you’ll need:

• High school diploma (preferred)
• One year of retail or related experience preferred.
• Ability to read, write, comprehend, and interpret documents
• Basic mathematical skills
• Suggestive Selling/Knowledge of Products
• Detail Oriented

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.