PERSON IN CHARGE

HPE Group; Warr Acres (OK); On-site; USD 30,000 - 45,000; Full time

Job summary

HPE Group in Warr Acres, OK is seeking a Shift Manager to oversee daily operations at Jimmy Johns. The role involves ensuring exceptional customer service and operational efficiency during shifts, while managing a team of up to 25 staff members.

The ideal candidate must be 18 or older with a valid driver's license and ServeSafe Certification, with a strong background in food service and leadership. Effective communication and problem-solving skills are crucial. The position offers a fast-paced working environment and opportunities for growth.

Qualifications

• Ability to manage a team of 3-25 employees.
• Must handle various tasks efficiently under pressure.
• Effective communication skills in English are essential.

Responsibilities

• Manage shift operations and ensure customer satisfaction.
• Provide training and feedback to employees.
• Ensure high standards during food preparation.

Skills

Excellent judgment and creative problem‑solving skills

Ability to respond to customer complaints

Ability to handle stress

High organization and self-motivation

Management of personnel resources

Fluency in English

Customer service knowledge

Time management

Education

ServeSafe Certification

Valid driver's license

Must be at least 18 years of age

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Jimmy Johns 2112 - WARR ACRES, OK 73132
Job Category: Restaurant - Food Service

Person In Charge Summary

Manages shift operation to ensure customer service and high‑quality products are served and delivered. Responsible for the successful execution of fast and accurate sandwiches, as well as world‑class customer service while maintaining a clean, organized shift.

Duties and Responsibilities

• Mastery of slicing and in‑shop position. Ability to perform all duties of these positions as needed including making a sandwich in 30 seconds or less.
• Responsibility of supervision of 3‑25 employees during shift.
• Provides on‑the‑job training for employees during shift and at the direction of management.
• Provides feedback and documentation to management for coaching and corrective action of poor or underperforming employees.
• Provides current and prospective employees with information about policies, job duties and work conditions.
• Responsible for minimizing food and labor waste during shift.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations. Assists in‑shopers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists in‑shopers in greeting customers, taking orders, using the cash register, assembling orders and checking for completeness and correctness.
• Ability to provide customers with world‑class customer service.
• Responsible for responding to and resolving customer complaints quickly as they arise, including providing coaching and corrective action to course‑correct service‑related employee performance.
• Routes deliveries and assists drivers to maximize delivery speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes daily opening and closing procedures with accuracy, consistency and per guidelines.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily paperwork during shifts accurately and timely.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift systems and procedures for 100% integrity and completeness.
• Performs other related duties as assigned and as business needs require.

Knowledge, Skills, & Abilities

• Excellent judgment and creative problem‑solving skills. Self‑reliant, results‑oriented.
• Ability to respond to and resolve customer concerns and complaints.
• Ability to handle stress and high‑volume operations.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Highly organized and self‑motivated.
• Management of Personnel Resources – motivating, developing, and directing people as they work, identifying the best people for the job; ability to address employee issues.
• Must be able to read, write and communicate in English and speak clearly so others understand you. Excellent written and verbal communication skills.
• Reading comprehension; understanding sentences and paragraphs in work‑related documents.
• Willing to work overtime, holidays, early mornings, evenings and weekends as business dictates.
• Customer service – knowledge of principles and processes for providing service, including customer needs assessment, meeting quality standards and evaluating satisfaction.
• Social perceptiveness – awareness of others’ reactions and understanding why they react as they do.
• Deductive reasoning – ability to apply general rules to specific problems to produce sensible answers.
• Logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time management – managing one’s own time and the time of others.
• Ability to create and comprehend reports and spreadsheets.
• Ability to work in a fast‑paced, team environment under deadline pressure.
• Regular, physical attendance on a predictable basis is essential.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Responds to requests for service and assistance; meets commitments.
• Prioritizes and plans work activities; uses time efficiently. Detail oriented and organized.
• Observes safety and security procedures; addresses, corrects and reports potentially unsafe conditions.
• Adapts to changes in the work environment; deals with frequent change, delays or unexpected events.
• Proficient knowledge of phone systems, facsimile processes, Microsoft Outlook, Word and Excel.

Qualifications, Certifications & Licenses

• ServeSafe Certification (opportunity to acquire provided).
• Must be at least 18 years of age with reliable transportation.
• Valid driver’s license.
• Current automobile insurance, required to maintain at all times.
• Fluency in English; bilingual in Spanish is a plus.

Supervisory Responsibility

• Oversee operations and performance of employees for assigned shift.
• Supervise 3‑25 employees during a scheduled shift.

Travel

Limited travel expected for this position. Primarily car travel; limited flight and overnight travel expected.

Work Environment

• This job operates in a fast‑past, fast‑food environment.
• Occasional exposure to outside elements as well as music, telephones, ovens, equipment timers.
• Uses knives and operates equipment with moving parts.
• Exposure to household cleaning products/chemicals such as bleach and ammonia.

Physical Demands

• Work includes pressure generated by deadlines, peak workload periods and frequent interruptions.
• Constant talking or hearing, use of vision.
• Use of standard office equipment, typing on a computer.
• Performance of repetitive motions, use of manual dexterity/motor skills.
• Frequent walking, stooping and kneeling; standing and moving about the unit the entire workday.
• Frequent leaning and twisting.
• Rarely (but occasionally) the need will arise for crawling, climbing, balancing or use of heavy machinery.
• Ability to lift heavy objects above 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.