Person In Charge

PAQ, Inc; Fairfield (CT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Affordable Medical Dental and Vision

Company Paid Life Insurance

Employee Stock Ownership 401(k) plans

Growth opportunities

Job summary

PAQ, Inc. is seeking a Front End Supervisor to oversee combo clerks and cashiers, ensuring friendly service and efficient operations in a fast-paced retail setting.

Responsibilities include scheduling, handling customer issues, supervising staff, and maintaining cash controls while adhering to company policies and safety rules.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Over two years of experience as a Relief Manager is preferred.
• Supervisory experience is a plus.
• Must be 18 years of age or older.

Responsibilities

• Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and procedures.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
• Assist combo clerks/cashiers in completing complex sales and approve checks written for payment of merchandise.
• Replenish cash drawers and verify balances at end of shifts.
• Troubleshoot equipment issues and operate the Customer Service Booth and POS systems.

Skills

Communication skills

Problem-solving

POS operation

Cash handling

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers.

Essential Functions of the Position

Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws. Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations. Assist combo clerks/cashiers in completing complex sales. Approve checks written for payment of merchandise purchased in the department. Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping. Verify cashier and combo clerks/cashiers' drawers at the end of their shifts. Troubleshoot and choose the appropriate course of action to correct equipment issues. Perform all functions of the Customer Service Booth. Open and close the department according to established procedures; produce necessary reports daily. Assist in training new Team Members; coach and motivate employees to promote a team environment. Support the Front End Manager in monitoring employee performance. Performs Combo Clerk, Relief Manager, or other duties assigned.

Knowledge

Knowledge of store policies, procedures, and safety regulations. Familiarity with handling cash and payment transactions. Understanding of customer service best practices and strategies to enhance customer engagement.

Skills

Strong communication skills to interact effectively with customers and team members. Excellent problem-solving and conflict-resolution skills. Ability to operate POS systems and other cashier equipment. Attention to detail to ensure accuracy in transactions and handling of cash. Basic computer skills for operating the POS system.

Abilities

Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. Aptitude for making informed decisions quickly, often in high-pressure environments. Ability to manage and motivate a team effectively.

Physical Requirements

Stand and walk for extended periods, typically 8-hour shifts. Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems. Maintain clear communication with customers and team members. Move quickly and efficiently to assist customers and manage workload. Utilize cash handling tools, including counterfeit bill detection pens and equipment. Maintain physical stamina to work in a fast-paced environment.

Work Conditions

Work Hours

Work Hours: Vary, with availability required on weekends, evenings, and holidays; typicaly, 8-hour shifts for full-time employees.

Environment

Environment: Indoor, climate-controlled, with adequate lighting and ventilation.

Primary Work Stations

Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.

Dress Code

Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.

Exposure

Exposure: May be exposed to moving mechanical parts and cleaning chemicals.

Noise Level

Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.

Interaction

Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications

Education: High school diploma or equivalent. Experience: Over two years of experience as a Relief Manager is preferred. Supervisory experience is a plus. Previous experience in retail is an added advantage. Must be 18 years of age or older.

Company Employment Policies

PAQ, Inc is an “At-Will” employer. PAQ, Inc is an Equal Opportunity Employer (EOE).

Pay Range

$20.00 - $28.00 Equal Employment Opportunity PAQ, Inc. is an Equal Opportunity Employer.

Reasonable Accommodation Statement

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California)

The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California)

We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice

To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at: https://www.paqinc.org/privacyPolicy

Employment‑At‑Will

Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.

Company Culture

Working at PAQ, Inc. is like being part of an extended family where each team member is valued and appreciated for their contributions to providing the very best service to our customers.

Do you have a friendly personality and love helping others? Then you might be the right person to join others who care about delivering excellent customer service.

For over 20 years, PAQ, Inc. has provided our communities with the freshest quality foods, the best customer service, and Everyday Low Prices.

Our success is due to our outstanding team members - they are the key to delivering excellent customer service that keeps our customers coming back.

Benefits

• Affordable Medical Dental and Vision insurance
• Company Paid Life Insurance
• Employee Stock Ownership 401(k) plans
• Growth Opportunities