Permit Technician Specialist

St. Louis County; St. Louis (MO); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

PTO (Paid Time Off)

Comprehensive Benefits

Public Service Loan Forgiveness

Job summary

St. Louis County is seeking a Permit Technician Specialist to join the Code Enforcement Division in Clayton, Missouri.

The role involves resolving citizen permit processing inquiries via phone, desktop applications, or in-person requests, with independent decision-making and knowledge of applicable statutes and codes. Essential duties include assisting the public, guiding permit types, and coordinating with county departments.

Qualifications

• Equivalent to a high school diploma or GED.
• Two years of related work experience.
• Minimum age 18 years old.

Responsibilities

• Answer and remediate inbound citizen requests for permit website navigation, e-permit portal, and related forms.
• Identify proper permit type requirements, plan review, property research, fees and related tasks for permit processing.
• Moderate Permit Application Center (PAC) verification for collaborating County departments or outside agencies review.
• Provide assistance to lower-level employees and the general public.
• Locate, maintain and update information maintained in software applications.
• Conduct outbound customer service for permit concerns, approval and fee notifications.
• May have independent work assignments not associated with other’s work.
• Maintain filing, scanning and records.
• Perform other duties as required or assigned.

Job description

Make a Difference in Your Community

This position will be assigned to work in the Department of Transportation and Public Works, Code Enforcement Division, in Clayton, Missouri. The

Description

Make a Difference in Your Community

This position will be assigned to work in the Department of Transportation and Public Works, Code Enforcement Division, in Clayton, Missouri. The Permit Technician Specialist is responsible for resolving citizen permit processing inquiries via phone call, desktop applications, or in-person requests.

Independent decision-making without review by a superior, the high consequences of error for inaccurate work, and the knowledge and application of governing statutes, ordinances and codes distinguishes this from OA45 - Permit Technician Assistant.

• Competitive Average Salary: Typical starting salary for this role is in the range $16.80 - $20.16 per hour, depending on your experience and qualifications.
• Comprehensive Benefits: Enjoy a robust benefits package and generous Paid Time Off (PTO). Learn more about St. Louis County benefits: Competitive Benefits - St. Louis County Website
• Public Service Loan Forgiveness: We participate in this program to support your financial future. Learn more about the program: Public Service Loan Forgiveness | Federal Student Aid
  
  

Examples of Duties

Essential Function Examples

• Answer and remediate any type of inbound citizen request for permit website navigation, e-permit portal, application and related forms for building, electrical, land disturbance, mechanical, plumbing and occupancy
• Identify proper permit type requirements, plan review, property research, fees and related tasks for permit processing
• Moderate Permit Application Center (PAC) verification for collaborating County departments or outside agencies review
• Provide assistance to lower-level employees and the general public
• Locate, maintain and update information maintained in software applications
• Conduct outbound customer service for permit concerns, approval and fee notifications
• May have independent work assignments not associated with other’s work
• Maintain filing, scanning and records
• Perform other duties as required or assigned
  
  

Minimum Qualifications

• Equivalent to a high school diploma or GED equivalent
• Two years of related work experience
• Minimum age 18 years old
• Preference may be given to applicants as follows:
• Public sector work experience
• Customer service focused
• Working knowledge of the County's permit website
• Understanding of the County's permit types
  

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

There is no application instructions section remaining in this description.

EEQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at [phone] for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO 63105

[phone]

Relay MO 711 or 800-735-2966

An Equal Opportunity Employer

Fax: [phone]

www.stlouiscountymo.gov

St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.

In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.

Please click https://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/to view all of our benefits.

01

I understand that, in order to be further considered for this position, my application must be thoroughly completed and reflect all relevant education and work experience.

1. Yes
2. No
   
   

02

Do you have a high school diploma or GED equivalent?

1. Yes
2. No
   
   

03

What related work experience do you have that would be transferable to this job opportunity? Please provide brief details of this experience.

04

Are you 18 years old or older?

1. Yes
2. No
   
   

05

What is your idea of exceptional customer service?

06

Do you have public sector work experience?

1. Yes
2. No
   
   

07

What is your knowledge of the County's permit types?

08

Please provide any previous work experience you have had with St. Louis County Government including roles you held and the dates of employment. Further, please explain the reason(s) for your departure from the organization. If this does not apply to you, simply enter NA.

• Required Question