Permit Technician/Certified Permit Technician

Town of Holly Springs; Holly Springs (NC); On-site; USD 50,000 - 53,000; Full time

Job summary

The Town of Holly Springs is seeking a Permit Technician/Certified Permit Technician to support the Development Services department by processing applications and plan reviews for general construction to verify compliance with adopted codes and ordinances. This role also handles administrative duties related to documentation and record keeping of applications and issued permits.

Permit Technicians report to the Permit Supervisor and work Monday through Friday, 8 AM–5 PM, with occasional evenings

Qualifications

• High school diploma or equivalent required.
• Two years of work experience in building construction, code enforcement or plan review.
• Certified Permit Technician is required to complete NC Building Level I or equivalent.
• Notary public in NC required.

Responsibilities

• Process permits within area of responsibility and issue them.
• Provide customer service to internal and external customers.
• Issue contractor licenses.
• Assist visitors with submitting plans, payments, and scheduling inspections.
• Draft documents related to permits for staff review.
• Schedule inspections and handle inquiries.

Skills

Construction terminology

Blueprint reading

Building code enforcement

Record keeping

Customer service

Time management

Mathematical calculations

Clear communication in English

Education

High school diploma or equivalent

Job description

Position Summary

The Town of Holly Springs is searching for a Permit Technician/Certified Permit Technician to serve in the Development Services department. This position is responsible to facilitate and process applications and plan reviews for general construction to verify compliance with the adopted codes and ordinances of the Town. This position is also responsible for administrative functions relative to the documentation and record keeping of applications and issued permits.

Permit Technicians report to the Permit Supervisor. Work under general guidance from the Permit Supervisor to ensure coordination of objectives and priorities of the department. Permit Technicians have no supervisory responsibilities.

The typical work schedule is Monday – Friday 8 AM – 5 PM, with occasional evenings and weekends. The starting annual salary for the Permit Technician is $49,793.76 (Grade E). The starting annual salary for the Certified Permit Technician is $52,758.23 (Grade F). Salary is dependent on relevant experience and education with an annual pay-for-performance salary review.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

Not all duties may be assigned to each position. The allocation of duties for this position will vary and will be dependent upon the complexity of work assigned and credentials obtained.

1. Receives, examines, processes, and issues permits within area of responsibility.
2. Provides customer service to internal and external customers; greets, receives and screens visitors and customers, on phone and in person; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
3. Issues contractor licenses.
4. Assists visitors with submitting new plans, revised plans, payments, and schedules inspections.
5. Drafts related documents associated with the permit for staff review, including development lot agreements, waivers of right to protest, and petitions.
6. Schedules inspections, as needed.
7. Receives complaints and public concerns. Directs information for proper disposition.
8. Composes correspondence; proofreads and edits; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
9. Updates and maintains department electronic databases, files, forms and records.
10. Assists with research, analysis, and administrative support to special projects.
11. Prepares and sends out decision letters.
12. Prepares and processes invoices, payment vouchers, bills, and verifies accounting records for the Supervisor, when necessary. Reviews invoices and submits for Manager approval of payment; notifies of discrepancies; codes to appropriate funds; enters required information into financial software; maintains active account files.
13. Accounts for monies received and makes deposits in accordance with Town policy.
14. Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of construction terminology.
• Ability to read and understand reference books, complicated procedures and manuals such as building code books, blueprints, etc.
• Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives and recommending methods, procedures and techniques for resolution of issues.
• Knowledge of building construction and building code enforcement.
• Knowledge of the Town and Department’s operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.
• Knowledge of administrative policies and procedures of the Town.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures consistent for this position.
• Knowledge of computer software consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations.
• Ability to work the allocated hours of the position and respond after hours as needed.

Physical and Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work is generally in a moderately noisy office setting (e.g. business office, light traffic).

Minimum Required Qualifications

• High school diploma or equivalent.
• Two (2) years’ work experience in building construction, code enforcement or plan review.

Preferred Qualifications

• Associate’s degree from an accredited college or technical school in a related field of study.

Other Requirements

• North Carolina Notary Public
• Certified Permit Technician is required to successfully complete NC Building Level I course or equivalent.