Performance Manager- Chicago, Illinois

BMO Bank N.A.; United States; On-site; USD 130,000 - 270,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in the United States seeks a Senior Program Manager to serve as a subject‑matter expert on marketing and sales force programs, analyze opportunities, and design initiatives to improve the effectiveness of the sales force.

You will lead analytics, build business cases, manage resources and change programs, and partner with senior leaders to translate data into actionable strategies that drive growth and operational excellence across the bank.

Qualifications

• Typically 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Program management and leadership abilities with change management experience.
• Strong analytical and data-driven decision-making skills for ROI and marketing programs.

Responsibilities

• Act as SME for marketing and sales force programs and applications.
• Analyze business opportunities and recommend new strategies, programs, and tactics.
• Lead development, enhancement, and maintenance of sales force applications and tools.
• Provide support to employees to achieve business results and guide strategic initiatives.
• Collaborate across BMO to design communications strategies and ensure consistent messaging.

Skills

Program management

Change management

Leadership

Data-driven decision making

Analytical problem solving

Verbal & written communication

Education

Post-secondary degree in Business

Job description

Application Deadline: 11/20/2026 Address: 320 S Canal Street Job Family Group: Customer Solutions Acts as a subject matter expert on specific marketing and sales force programs and applications. Analyzes business opportunities to recommend new strategies, programs, and tactics. Designs and executes programs to improve the effectiveness of the sales force, including the development, enhancement, and maintenance of a suite of sales force applications/programs. Provides support to employees to facilitate the achievement of business results. Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. Develops an expert understanding of business/group challenges. Networks with industry contacts to gather competitive insights and best practices. Recommends measures to improve organizational effectiveness. May consult to or serve on various committees and task forces. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Conducts independent analysis and assessment to resolve strategic issues. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. Defines business requirements for analytics and reporting to ensure data insights inform business decision making. Develops and applies the framework for databases; oversees database management in adherence with data governance standards. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Monitors and tracks performance, and addresses any issues. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Leads/participates in the design, implementation and management of core business/group processes. Oversees the design, development, and implementation of tools and training required to deliver business results. Breaks down strategic problems and analyzes data and information to provide insights and recommendations. Monitors and tracks performance and addresses any issues. Gathers and formats data into regular and ad-hoc reports, and dashboards. Develops and manages a business/group program. Prepares or leads execution of communications and change management plans to implement new processes, products, and sales campaigns into the sales force. Acts as a single point of contact during implementation to prioritize and manage workflows. Reviews the program for effectiveness, considers industry trends, and recommends enhancements; implements changes. Develops sales force and marketing programs tools and delivers training programs. Coaches employees to drive the most business value from sales force and marketing programs. Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO. Influences how teams/groups work together. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems. Communicates abstract concepts in simple terms. Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives. Anticipates trends and responds by implementing appropriate changes. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

• Typically 9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Program management skills - In-depth.
• Change management and leadership skills - In-depth.
• Knowledge of process coordination and management - In-depth.
• Strong understanding of integrated marketing campaigns.
• Sound knowledge of the financial industry.
• In-depth financial analysis for marketing programs.
• In-depth experience with metrics-based decision making, ROI calculation, market penetration to measure effectiveness of programs.
• Experience dealing with advertising agencies and other external marketing partners.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

Salary and Benefits

• Salary: $130,000.00 - $270,000.00 Pay Type: Salaried
• The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
• Salaries for part-time roles will be pro-rated based on number of hours regularly worked.
• For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
• BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at http://jobs.bmo.com/us/en

Equal Employment Opportunity

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.

Who We Are

BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. We are proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.