Performance Manager

Agero; Clayton (NM); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible time off

Job summary

Agero in the United States is seeking a Performance Manager to create and manage the service delivery strategy for an assigned network zone. You will drive improvements in customer satisfaction, operational efficiency, and cost reduction by analyzing performance data and partnering with providers.

The role requires 2–4 years of related supplier or asset management or procurement experience, strong analytical and communication skills, and up to 20% travel.

Qualifications

• 2–4 years of supplier or asset management and/or procurement experience.
• Service delivery experience is a plus.
• Strong analytical, communication and relationship-building skills.
• Willingness to travel up to 20%
• Customer-focused and results-driven.

Responsibilities

• Develop and manage the service delivery strategy for the assigned network zone.
• Improve CSI and reduce claims expense.
• Coach providers to improve performance.
• Coordinate competitive intelligence and market feedback.
• Foster partnerships with clients, OEM dealers, insurance agents and service providers.

Skills

Analytical skills

Communication

Relationship building

Travel readiness

Problem solving

Job description

About Agero:

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission:

The Performance Manager creates andmanages the overall service delivery strategy for all services for an assigned network zone. Responsible for improving service delivery metrics, customer satisfaction and reducing costs within the candidate’s area of focus. Performs root cause analysis to identify underperforming markets and executes on a strategy to improve performance metrics. Fosters strong partnerships with key providers through education of best practices. Manages providers to meet assigned performance metrics for all services. Assists with coordinating competitive intelligence and market feedback on essential issues.

Key Outcomes

• Implements a master strategy for assigned zone roles and creates action plans to improve CSI and reduce claims expense.
• Coach service providers on overall performance within the assigned zone.
• Communicates product and process changes to individual providers.
• Builds and maintains positive relationships with clients, OEM dealers, insurance agents, and service providers while providing enhanced service level performance.
• Coordinates and completes targeted proactive analyses for managing network performance.

Skills, Education and Experience:

• 2-4 years of related supplier or asset management and/or procurement related experience.
• Previous service experience in service delivery is a plus.
• Strong analytical, communication and relationship building skills are a requirement
• Flexibility and up to 20% travel required
• Service Oriented\Internal Customer Service
• Decision Making
• Problem Solving
• Focus on Results
• Resiliency
• Conflict Resolution

Hiring In:

• United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Missouri, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia

The anticipated closing date to submit applications for this role is November 10th, 2026.

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.

National Pay Range

$80,000—$90,000 USD

Life at Agero:

At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.

Benefits Built for Well-being:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs

Join Agero and experience a workplace that invests in your success both personally and professionally.

*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.

*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.