Performance Improvement Program Manager - RN

Christiana Care Health Services, Inc.; Town of Christiana (WI); Sur place; USD 88 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plan

Paid time off

Paid parental leave

Résumé du poste

ChristianaCare is seeking a Program Manager to lead performance-improvement projects within the Patient Experience division. You will facilitate, analyze, and guide cross-functional teams to redesign processes and improve outcomes while developing project plans and timelines and coordinating resources across departments.

The role requires a Bachelor's degree (Master’s preferred) and 5+ years of project management experience in healthcare operations, with certification or experience in LEAN/Six

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5+ years of project management experience in healthcare operations.
• Demonstrated certification and/or experience in advanced improvement science methodologies (LEAN, Six Sigma).

Responsabilités

• Lead project teams from design implementation to completion ensuring that goals and objectives are met.
• Research and implement innovative approaches to improving Patient Experience practices.
• Utilize data to develop benchmarks and change practices accordingly.
• Plan, develop, and maintain organized work aligned with leadership goals.

Connaissances

Project management

Data analysis

Healthcare operations

LEAN/Six Sigma

Formation

Bachelor’s Degree

Master’s degree preferred

LEAN/Six Sigma certification

Description du poste

Job Details Are you looking to join a healthcare company that is based on excellence and love? Then this is the position you need to check out! ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care. ChristianaCare Offers Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b) with company contributions Generous paid time off with annual roll-over and opportunities to cash out 12-week paid parental leave Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

This position will be responsible for managing and operationalizing performance improvement related projects throughout ChristianaCare under the direction of the Patient Experience leadership. The Program Manager will be the facilitator, analyst, and consultant, assisting and guiding the support teams to redesign and improve processes, behaviors, and outcomes. This role will also develop project plans and timelines, bringing together resources as needed. This position will also work with many functional areas throughout Christiana Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Leads project teams from design implementation to completion ensuring that all goals and objectives are met throughout the process.
• Researches and implements innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
• Utilizes data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
• Plans, develops, and maintains work in an organized manner that is consistent with the department leadership and organizational goals.
• Anticipates the needs of customers and addresses these promptly and appropriately.
• Supports meetings by preparing and sending out the appropriate meeting materials and sends communications prior to and after meetings.
• Prepares, analyzes, and presents detailed data and project related information to support the work.
• Assists in developing presentations that provide clear accurate information and are supported with exhibits, PowerPoint presentations, oral and or written reports.
• Performs assignments that need to be completed, even when outside the scope of routine responsibilities; adaptable to changing departmental conditions: team worker

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree required; Master’s preferred 5+ years of project management experience
• Experience with health care operations
• Proven success managing large projects using multiple project management techniques
• Experience evaluating and implementing new technology solutions
• Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

Hourly Pay Range: $42.11 - $67.37 This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date Oct 17, 2026 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/ Christiana Hospital, Newark, Delaware. This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions Christiana Care Health System Website