Performance & Execution Leader

Truist; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist seeks a Solution Delivery Leader to drive execution of CSBB strategies, delivering enhanced branch solutions and performance insights. You will partner with product, data, HR and technology teams, lead complex initiatives, and influence senior leaders to improve participation and outcomes across the consumer continuum.

Role emphasizes quantitative analysis, stakeholder influence, and strong communication in both virtual and in‑person settings.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in project management and coaching leaders.
• 6+ years of combined leadership and product education experience.
• 4 years understanding of performance measurement and root cause analysis.
• Retail banking knowledge, branch operations experience.
• Proficiency with Microsoft Office.

Responsibilities

• Design and implement strategic initiatives to drive branch network performance.
• Analyze performance results to identify risks and opportunities.
• Develop plans to improve solution delivery and management reporting.
• Collaborate with product, data, HR and technology leaders.
• Lead complex projects using analytical thinking and innovative solutions.
• Create content with enablement partners following guidelines.
• Monitor sales practices to manage market risks.
• Communicate effectively in large groups, in person or virtually.

Skills

Leadership

Project management

Performance measurement

Stakeholder management

Microsoft Office

Education

Bachelor's Degree

MBA (Preferred)

Tools

Microsoft Office

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description:

The Solution Delivery Leader is dedicated to the execution and implementation of CSBB strategies, processes and tools specific to how Truist engages clients to understand needs and align solutions to those needs. The Solution Delivery Leader is part of a centralized unit, ensuring increased solution delivery for our clients based on their unique needs and significant participation improvement across the entire consumer continuum. Additionally, the Solution Delivery Leader is responsible for providing segment performance data and analytics to guide activities and plans to meet the evolving needs of the business and measure purposeful activities to output. The Solution Delivery leads through influence and often partners with key stakeholders, decision makers and product/system/design partners. Highly active in virtual and in-person activities to support branch network strategies.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.

1. Design, develop and implement key strategic initiatives to drive branch network performance.
2. Conduct in-depth analysis of performance results in order to identify branch network success, risks and opportunities.
3. Develop plans to improve productivity, improved solution delivery/participation and measurements for management reporting, partnering with senior branch leadership to identify and deliver “transfer of skill” activities to Branch teammates.
4. Act as liaison and provides input on branch network issues and opportunities to leaders across product, data, HR and technology.
5. Raises and follows up on issues identified either through analysis, escalations or teammate feedback, and may execute on behalf of the Director of Solutions Delivery
6. Responsible for assisting with content creation in partnership with enablement partners while following LRC guidelines
7. Conducts oversight of sales practices monitoring to manage market risks.
8. Plays a key role in managing complex projects or initiatives using sophisticated analytical thought to exercise judgement while identifying and communicating innovative solutions
9. Excellent interpersonal and communication skills to include strong verbal and written skills
10. Excellent meeting management and presentation skills and ability to present in large group settings both virtually and in-person
11. Self‑motivated and must excel in a minimally managed, high‑profile position

Qualifications

Required Qualifications:

• Bachelor's Degree or the equivalent work experience.
• Demonstrated proficiency in project management and skill build presentation development and coaching leaders
• At least 6 years of combined leadership and product education experience
• 4 years understanding of performance measurement and root cause analysis
• Knowledge and experience in retail banking to include branch and operations.
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products.

Preferred Qualifications:

• Masters of Business Administration.
• Experience leading large revenue‑producing teams.
• At least 7 years relevant experience in retail banking management, overseeing multiple branches within a geographic area.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Equal Opportunity and Workplace Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

About Truist

Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.