Performance Consultant II-OEM

Cox Enterprises; Michigan; Remote; USD 110,000 - 150,000; Full time

Job summary

Cox Enterprises is seeking a strategic OEM Performance Manager to support Xtime products with enterprise customers. The role emphasizes on-site consultations, relationship-building with OEM teams, and driving program objectives in a fast-changing automotive environment.

Responsibilities include managing dashboards, conducting KPI reviews, and training dealership personnel to maximize product utilization while ensuring high levels of customer satisfaction.

Qualifications

• Bachelor's degree in a related discipline and 2+ years in OEM dealer groups, dealerships, or industry vendors.
• At least 1 year working directly with dealerships, advising or managing accounts.
• Strong understanding of dealership processes and operational readiness in enterprise and dealership contexts.
• Excellent verbal and written communication skills.
• Willingness to travel ~75% with in-market and overnight travel.

Responsibilities

• Conduct on-site and remote consultations to drive OEM program objectives.
• Maintain client engagements monthly and quarterly to minimize churn and drive product utilization.
• Establish and nurture relationships with OEM corporate and field teams and dealership networks.
• Present regional dealer group experiences and best practices to internal teams and customers.
• Provide L2/L3 technical support and post-implementation guidance to enterprise customers.
• Coordinate and participate in OEM meetings to review activity and plan objectives.

Skills

Relationship management

Communication skills

Travel readiness

Problem solving

Organization skills

Education

Bachelor's degree in related discipline

Tools

DMS knowledge

Job description

Please Note:

Candidates should be located in the Upper Midwest.

Up to 75% travel expected. Overnight travel to client sites and work events is expected. When not traveling, this is a remote position.

Responsibilities:

• 75% of all activity will be for on-site, in person consultations, with 25% by phone
• Activity is aligned with both, Xtime and agreed upon OEM program objectives
• Responsible for external client retention by working independently to effectively managing the progress and results of each accounts assigned within their portfolio
• Establish strong relationships with the OEM corporate and field teams as well as their program dealerships to promote retention and program growth
• Participate in recurring OEM meetings to review activity and value added and to plan ongoing objectives
• Provide proactive customer relationship management as primary point of contact post-implementation of Xtime's product(s)
• Maintain expected level of client engagements on both a monthly and quarterly level in an effort to drive product performance & minimize potential client churn risk
• Conduct monthly KPI reviews with respective OEM Regional Management Team
• Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
• Assist in the training of various functionality afforded to enterprise customers through Xtime's product(s) as requested
• Provide L2/L3 technical support to enterprise customers as requested
• Provide consultative summaries to dealership management outlining tasks completed, established action items and analysis of process opportunities to drive client product utilization & benefits.
• Act as an enterprise customer and dealership advocate within Xtime

• Ability to manage and track travel requirements in compliance with enterprise customer guidelines, as well as COX Automotive guidelines, where applicable
• Develop and facilitate all enterprise level regional and/or district dealer group presentations, as requested
• Represent Xtime and/or COX Automotive at National dealer and/or industry conferences, as requested by management
• Develop and present ongoing business best practices workshops to internal OE Performance Management colleagues. Workshops to occur once per quarter.
• Act as point of escalation for dealership customer accounts identified as high churn risk
• Participate in evaluation and interview process for all new OE Performance Management candidates as openings become available
• Maintain top level performance across established OE PM disciplines while maintaining a book of business churn rate at or below Performance Management benchmark

Minimum Qualifications:

• Bachelor's degree in a related discipline and 2 years experience within an OEM such as Chrysler, GM, Volkswagen, Subaru, Nissan, etc. dealer group(s), dealership(s), and/or industry vendor(s). The right candidate could also have a different combination, such as a master's degree and up to 2 years experience; or 6 years experience in the above area(s).
• Minimum of 1 year working directly with dealerships; preferably in an advisory or account management capacity
• Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
• Critical thinking and problem solving skills
• Ability to clearly and effectively discuss technical issues with non-technical customer personnel
• Sensitivity and patience when working with customers
• Organization and attention to detail
• Excellent verbal and written communication skills
• Flexibility/adaptability to work in a very dynamic environment
• Desire to work in a highly collaborative atmosphere
• Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight.

Preferred Qualifications:

• Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
• Working knowledge of one or more DMS systems (desirable)